New England Homes, Inc.

I had my home 14 years roof is bent up.

the crew that added a wrap-around deck didn't know how to build it. We are in the process of rebuilding the shallow footings that have moved and caused the piers to tip,making it very unstable. One of the interior doors has a gap of 1 and a half inches from the floor. I thought that they built the house on a template and everything would be square.. not so.The sales person was always behind in the planning and execution of the home. Overall ,I'd grade them as a D plus

July 2011 Update; We have file an action in superior court against NEH because the modular that they built and delivered to us in May 2007, does not meet the building code. The two issues are Energy Code (lack of insulation on the exterior walls) and Roof Snow Load (failed to build the roof structure as per engineer design plans). This modular still has no occupancy permit. The court system is about another 2 to 3 years away. NEH has just walked away from the factory defects and their so-called warrantee. We feel that we have a good chance of winning in court via compensation, but we still have to fix the modular defects ourselves and who knows of all the other defects and poor workmanship that we encounter that we may discovery while repairing the current factory defects. If the only way to have modular homes repaired is to take them to court. I would suggest to anyone, to buy anything but a modular home unless you like 10 plus years of headaces, plus additional cost of repairing modular defects so the modular is ready for occupancy. We allready fixed most of the orginal repairs and warantee repairs via additional $25,000 + out of pocket. I will keep you updated. Thanks for listening. John

I had a new england hgome built in 2004. It was the worst thing i have ever done, it has been problems since day one and they dont stand behind anything, they didnt put any flashing around the vwindows or doors or the dust pan dormer. there warrenty sucks. I am going to have to take them to court to get anything done. the house is full of black mold my kids cant stay here it has caused me health problems, i am now paying for a house that is no good and not worth what i payed for i am very very very dissapinted also the company that put it up the modular advantage in brunswick maine did a terrible job and hasnt stood behind there work. this realy sucks!

BEWARE! This company puts out garbage. You will end up in a lawsuit with them if you don't give up first and just pay for the repairs yourself. The quality of workmanship is horrid. The builders they have are incompetent and the set crew are a bunch of hacks. They have no business sleeping at night or being in business. GO ANYWHERE ELSE TO BUY A HOME.

Looks good from the outside, try knowing what your looking at when looking at it. NO INSULATION IN SOME WALLS, NO STRAPPING IN CEILINGS, NO FELT PAPER UNDER SHINGLES, NO FLASHING AROUND DOORS AND WINDOWS, NO NAILING FINS ON WINDOWS. these are SOME of the shortcuts taken by this half assed company. These are things you cant see until there is a problem. When you go looking, you can find the worst stuff let go. It isnt even mistakes, these things are done and they just dont care. The doors will last 4 or 5 years, prepare to need them replaced. The windows will leak from day one, not a one was installed correctly. the roof will last half a dozen years. Yes, we are talking about a 30 year roof . Walls that have no insulation in them, you will discover this in the first winter. Take off a plug cover and shove a coat hanger up behind. Well, whats a couple of hundred extra dollars in fuel oil every winter, they saved like 10 bucks! They should be shut down for peddling trash like what I am in. John, im gonna call you tomorrow, we should have a beer and swap new england homes horror stories.

We built a large, custom home. The house is about 3500 square feet with lots of custom details and a non-standard floor plan. The design was complex, including 8 boxes. One of the boxes involved some challenging roof angles and unusual engineering.

NEH was very helpful during the process. In fact, we started with another modular company and had a much better experience with NEH than that company. (That may be because of our general contractor, but the experience was much better.)

We have now lived in our home for 3 months and are quite pleased with our new home. We had a minor leak in the plumbing, but have not had any other major problems with the modular construction. About my only wish is that NEH screwed the drywall instead of nailing it. Our house is full of nail pops. They are more annoying than anything, and our builder told us to expect them.

We went with the high end NEH finish package. I can't remember its name, but it comes with higher end fixtures. We had been told by other builders that we would hate the light package from any modular manufacturer, but that is not the case with what we got from NEH. We have even had compliments from friends about our lighting choices.

The best thing about our experience was our general contractor, Custom Modular Homes of New Hampshire. I would highly recommend them if you do go with NEH and they work in your area.

We asked for a turnkey price on a floor plan. We decided to do our own flooring. We asked for a credit. We were told that we would only get the price of material reduced and not labor. Why? They charged me labor in the turnkey price. Looking like NEH only cares of lining their pockets. Is this a joke? NEH wants your business and they want you to bend over in the process.

Update March 2009
Its been all most 2 years and we still don't have an occupany permit. We recieved our final letter in Dec 2007 from NEH warantee people from the (35 + - items) laundry list of defects and repairs. They, Residental Warrantee Co (RWC) stated in their letter, that if we wanted the remainder (30+ items) to be fixed, we would have to go through arbitration to resolve/fix the remaining defects. Evidently, the so called, NEH warantee has little or no value at all for the homeowner. In 2007, we notice that most of the exterior walls and outside closets was colder than other walls as much as 30 degrees. We hire an independant consultant to perform an air leakage and thermal barrier energy inspection. The infrared photos reviels many "hot spot" around the base and top of the exterior walls, cornor walls and one window. This is noted as lack of insulation and insulation gaps though out the modular. The air leakage test reviels 259 CFM more than required for this size building air leakage standard. We still have the sagging ceiling and roof issue that has not been corrected. We reciently discovered, that the roof structure was certified engineered in Aug 2007 and additional roof fastening/bracing certified enginneered in Jan 2008. Evidently, our orginal certified NEH roof design plans, dated April 2007 was falsely certified by NEH before the roof was actually certified by an engineer.

I have recieved noticed from the NH Dept of Safety/ modular building inspector, that NEH has been cited for 4 building code violations " (2)for Roof Trusses issues, (1) for Roof Trusses/Ceiling issues and (1) for Exterior walls and Ceiling insulation ....not in compliance with code. Stay tuned for our next update. Remember, think twice before purchasing a modular home from New England Home Inc. Its not worth the aggravation they put you through.

ceilings were never primed,very cold house,all windows had to be replaced after one year because they leaked so bad,all walls have black or dark spots on them to resemble mold or a very bad paint job thrugh. VERY VERY DIS-SATIFIED

Beware !! Its been over a year and our New England Home is still uncompleted with still many local building code violations and stated fire safety codes to be completed.

If your quote from NEH dealer includes a 90 psf roof load, expect a 51.7 psf snow load. If your quote includes 2 x 10 ceiling joist, expect 2x6 ceiling joist and so on and so on. Expect your New England Home roof,ceilings and headers to sag the first month or so as ours did. Expect any on-site built additions to the NEH modular (e.g breezway's and etc)to be out of square, un-level, improperlty installed and fail local building code.

Expect only a few items of the limited warranty work to be fixed, the other defective items you can fix them yourself. It appears that some of the so called "new generation of modular building that New England Homes,Inc advertises,fails to meet the national building code regulations. Expect to finish the (on-site assembling)of a New England Home,Inc modular yourself at your own expense, because it takes months or years for litigation along with huge attorney fees. We feel you will win on the judgement, but then you will have to spend more time and money to collect it. We feel its not worth it to you, as a new home buyer, in purchasing a modular from New England Homes,Inc., and go through what we have experienced.

True, New England Homes,Inc. does have a fine open house tours and video presentation. But what we saw and paid for is not what we got. Take a grand tour of this NEH modular and see for yourself, before you purchase a modular from New England Homes,Inc.

John Tinkham

Its been a year now since we purchased a modular home from New England Home,Inc., Greenland, NH through their dealer/builder and it still fails NH Fire Safety Code and local Building Code requirements. This modular is still unsafe for occupancy and is still in-completed. A few things you should be aware of if or when you deside to purchase a NEH.
(1); NEH paints a pretty picture for you on how the modulars are assembled on site. But NEH fails to inform you that their builders may take some short cuts or skip some assemble proceedures to the modular differently than they (NEH) recommends via NEH site refferance manual.
(2); Beware of their so called (LIMITED) warranty. The NEH warranty only covers warranty work that was performed at their factory. Acording to Residential Warranty Co (RWC), any work or assembling proceedures after the modular leaves the factory is not covered under the warranty. There are some defect items that has to be documented within 7 business days from delivery of home to be under warranty. Any split or warp rafters or trusses are not covered under the warranty. Out of square walls are not covered under the warranty, and the list goes on and on. We have discovered that the NEH warranty is a very very limited waranty. Its not a bumper to bumper warranty.
(3); Beware of the meaning of Arbitration of Dispute (AOD)in the contract vs the meaning of Mediation. Our experience with the NEH contractor, all the poor quality workmanship, im-properly installed building products and im-properly assembling proceedures of the modular fall under this catagory (e.g. ; AOD.... dispute issues between homeowner and builder...) such as ; homeowner informing NEH builder that the vinyl siding is installed crooked or they failed to level the foundation sills before the modular was set or plans calls for 2 windows...not one window. These are all what is refered to as AOD between the homeowner and builder. Once the homeowner agrees to AOD, you just lost all your rights and you are now going to inherit all the defects and repairing the defects yourself for X amount of settlement. Excepting the AOD, also gives up your rights in bringing any future action against NEH and or their NEH contractor. This AOD may also give up your rights to inform the proper authorties and or inform your local BBB as to the experience you may encounter as we did, in purchasing a NEH.
(4); Some if not all of NEH contractors operates under an LLC business. There is usually a good reason for this. We feel that it protects or insulates NEH from becoming in litigating from the consumer. In our list of about 25 (and counting) of modular defects and unfinished work, we haven't seen or heard from NEH contractor since August 2007.
We are just waiting for the NH authorities to do their thing before we make our next move. Stay tuned. More to come.

May 2008 UPDATE; Think before you buy a New England Home,Inc. Its been almost a year now since New England Homes,Inc of Greenland, NH set the single box ranch style on our foundation. The lastest report from the NH Fire Marshal of 23 plus code violations,workmanship and to be dertermined issues. We are still waiting for their Residential Warrantee Co (RWC) to complete the warrantee issues. There has been little to no work done since Sept 2007 when their assigned NEH contractor left the unfinish job in "cluster F*%K". We have the modular tipped about 1.5" pitch within a 15' span. The roof snow load was built undersize as to what we paid for and undersize load weight for this region. The floors are separating from the exterior walls and many other items thats been discovered by our architect, state and local building code enforcement relating to structural and improperly assembled moduler homes from NEH. Visit this NEH before you make a commitment. Stay tuned, more to come.

Think before you buy a New England Home from Greenland,NH. The quality workman ship was to be from start to finish. The (type B ranch) modular was set on our foundation on May 24, 2007 and its still not completed with many faulty and "un-exceptable workmanship" issues with the NEH contractor (Atlantic Blue Water of Chester, NH ) which walked off the job in August 2007. The NEH Modular failed occupance twice by local code enforcement. If you are ever in Derry,NH and want to view my "dream home from NEH", you are welcome to take a free tour and see for yourself. Stay tuned, more to come