Guildcrest Homes

Our Guildcrest home was ordered in spring of 2013 and built in the fall as we waned to enjoy the summer with the old one. Our contractor at WindyRidge went above and beyond explaining the choices and adapting the floor plan to suit our needs. We made several changes to the floor plan and exterior look before the final order was made and everything else from delivery to installation went like clockwork. Our contractor was very accommodating to our needs and timelines, ensuring that we were extremely satisfied with the final result. The home came in as expected and the crew overseeing the delivery and build were very professional. As with any new build, any small issues were taking care of quickly by our contractor over the past 5 years and we are very happy with our Guildcrest home.

Little over 3 years our home is finally be repaired and warrantied starting July 4th. Our family will be out of the home for 2-3 months for these major repairs. We will never own another one of these homes. Factory built was not better for us with more issues then we as a homeowner should have ever had in a new home. Our new build of a home a complete regret and stress that we did not sign for. We signed to buy a quality built not 3 years of fighting for repairs to serious issues from mould to split roof truss and more. Finally the home will be undergoing repairs

Well here is my update, little over 3 years since we moved into our home Tarion has finally warantied our home. We will be moving out for 2-3 months for repairs and repairs will be starting on July 4th. Huge disruption to our lives and our little ones, thousands of dollars spent on engineers etc to finally see movement on fixes. I will never buy another one of these homes.

IF YOU ARE CONSIDERING THE PURCHASE OF A GUILDCREST HOME:
We encourage you to read all reviews that you can find and with any review, positive or negative, ask us what the situation is. Some reviews go back several years and the customer's concerns have long-since been remedied.
At Guildcrest, we have built well over 5,000 homes since 1991 and look forward to adding your name to our long list of satisfied customers.

I like my home. It was built in 2011 and the agents I ended up with were great but the company follow up on issues is pretty sad. I've had a some issues but the company seems to avoid any involvement once the house is done and paid for. I've had issues with Pex lines, bad porch window product and installation (which cost me $5 grand when I finally decided to replace them). and basement plumbing issues. My last request concerning the basement plumbing issues took an entire year to get an answer. Will I ever have another Guildcrest Home...probably not.

well im interested in building new home for family and considering a modular home and after reading some of the reviews hear I think I might have changed my mind on using this company thanks everyone will look elsewhere . ....

We have less then a 1 year old Guildcrest home that is very disappointing with numerous ongoing issues. We have had issues with sales, on site services, lost deposit, after sales and service is horrible at getting repairs done. Not the quality nor service they sold and promised. We have siding issues, bouncy floor issues, issues with vinyl floors, contractors not red seal trades as stated by sales staff. We have had to educate ourselves to proper procedures and installtion ie siding, flooring etc as attempt quick fixes. Their fixes have caused more damage and have not rectified the majority of the issues. Numerous phone calls and emails are not returned, and numerous material warranties are void due to improper install ie, flooring, siding. Everything is a fight and we need to advise them of the proper repair. Also we have had alteration to our building plan without our consent. We went with Guildcrest as they boasted quality, simplicity to building and it has been beyond stressful. Hoping my next update will be a better one with a happy outcome as this is in the hand of Guildcrest to fix issues and restablish our trust. Would love to hear from others

We couldn't be more happier with our new home. Guildcrest delivered WAY beyond our expectations. We lost our home in a fire this year and we first went to Guildcrest to look at re-building as it was the most finaicially efficient way for us to rebuild a new home. However we learned along the way that the quality of our build from start to finish is far superior then we could have afforded to achieve had we choose any other way to re-build. We have been in our home for 9 months now. Our 30 day list was short and very minor things and they were all addressed quickly without any problems. The after service has been great. Guildcrest exceeded our expectations on the final product we got. We would highly recommend them, and if anyone ever wants to take a look at our home, please do not hesitate to ask we love to show it off.

My husband & I worked with Guildcrest when we were planning on selling our home. They worked with us on our house design but finally told us they would not be able to build it because of the size etc. Then they said - oh we will be able to build it for you but the price kept going higher & higher. Finally we were asked for a $500. deposit to ensure 2013 pricing, which we gave them. Our house sold in September 2014 and we decided not to go with Guildcrest because we wanted to hire local contractors because of the size & porch's / decks etc. We contacted Guildcrest on Nov. 14/14 to ask for our refund. It is now Feb.9/15 and there has been no refund or contact with us. Very disappointed in their handling of this matter....

Initially everyone was very nice, but as soon as we gave them our cheque, time seemed to slow down. There was no promised delivery and explaination of the features of our home or 'welcome basket'. But that's no big deal, what is a big deal, is the CONSTANT water leaking in the basement. Just like everyone else in these reviews. Same thing. We had mold developing in a 1 year old home, and our little girl was only 2 at this time. After a long delay, they finally came to inspect the damage cause by the water. They realised the vapour barrier was on backwards, and the drainage system was install improperly. The workers seemed to do a good job, but next wet period outside, its leaking in the same spots again! Many cupboards are crooked and many small details are mis-aligned, and the floor in many places while creaks walking in the house. We have had constant damage and mold from the water. Leaking again.... Very disappointing considering all the money spent. After all is taken into consideration, this was a much more expensive way to build a house. Started off so well, but as soon as they get paid, it's a different ballgame.

We had a modified Trailhead with a screen porch put in in late 2012. The builder was R Peck Construction. It was a pleasure to deal with Randy and Stacey and the home we purchased has had very few issues and all of them have been dealt with quickly and efficiently. Our home came in on budget and on time. We are very satisfied.

Where do we start. I for one cannot recommend Guildcrest to anyone and would tell everyone the same thing....Think long and hard before you go ahead with a guildcrest home. We have had nothing but problems from the day we signed out contract and put our deposit down, from the salesman to the contractor to even the higher up managers of the company. We were told we would be in our home within 6-8 weeks and we just recently moved in and it is 12 weeks past the 8 week mark. We still aren't satisfied with the work that was done in our home, we have drywall issues that haven't been fixed along with another long list of problems. Our yard was a dumping yard for all workers from cigarette buts to garbage to nails left all over the yard. We have had to do all the cleanup so it was somewhat safe for us to move in with our dogs. That being said I do thing the "shell" product of guildcrest is a good product but that doesn't make up for the many headaches and problems that we had. Double and Triple check every single thing that guildcrest does/says to you.

Our experience with Guildcrest echoes those of the last couple of posters here. Long delays, shoddy work, unfinshed items, lack of customer support, poor communications and a general "we'll get to you when it suits us" attitude. For us, delivery was gong show, when it finally did arrive, and then it took 8 weeks to get the rest fo their stuff done...and ours was not a turnkey!! Absolutely unforgivable. Guildcrest is only good at one thing...selling you a house. After that it is all downhill. I cannot recommend Guildcrest.

We first heard about Guildcrest after we lost everything in a house fire may 2011 from a family member who knew someone with a guildcrest house. Like other stories I have just read about they seem to be there for you right at the begining and never seen again when you need them. We also have alot of unfinished things left undone aswell as our siding falling off in more than one area. Our biggest problem is our foundation. We moved in our house late October after doing the last of the priming ourselves.We also were living in a camper with our 3 kids and october got really cold so we wanted to get in.That January our basement flodded from one end to the other.After that we ended up with large wet spots coming from underneath the wall onto the floor. We had people in from guildcrest to loook at it but the situation was never rectified.Later that spring we found 2 large cracks in the foundation that went from the top to the bottom.One crack is in front of the house and the other is at the back of the house adjacent to one another.They came in and filled the crack at the back and never touched the front. We ended up with moisture inbehind the vapour barrior all around the basement to the point we were developing mold in one spot. We had a very dry spring and summer so where is this moisture coming from? Guilcrest told us we needed a dehumidfyer to resolve this problem. The humidity in our basement has never gone over 53%. We just recently found out that the crack they had fixed started to crumble and now the crack seems wider and more exposed. I have called our sales rep 2 times with no response. I was in the beginning happy with the sevice but now I have changed my opinion of guild crest. I will never recimmend this company ever.

Our experience with Guildcrest can be neatly divided into two parts; pre delivery and post delivery.

The pre delivery phase was wonderful. We took advantage of the flexibility in changing floor plans to make a house that would fit our needs and our lot. We were told that it was essentially a turn key operation, with our responsibility being excavation for foundation, furnace, hot water and air conditioning, well and septic system. We first met with Guildcrest representative in July and had our choices and plan completed by early September

With various delays, environmental and township requirements, we attended our minor variance meeting on September 29th and then prepared to wait for 20 days for the necessary appeal period.

A Guildcrest representative attended our variance meeting at which time he told us that our house would be going on line that week, that the onsite construction would start immediately at the end of our appeal period, and that there should be no problem being in our home by Christmas. We lived in our motor home for the wait period.

To shorten this up I will just say that the footings and foundation were poured the second week of October. I followed up with an email on the 23rd and got a response about people going moose hunting. An email said our house would go on line on October 25th, but our house did not go on line until November 2nd and was set on the foundation on November 10th.

Wrapped in plastic, there it sat and sat. Other than keeping it wrapped in plastic, the house with carpet, cabinets and other finish item sat open until finally on December 1st, I told them that the situation had become unacceptable.

Their follow up and detail with all of the post delivery work continued at a slow pace with too many mistakes and foul ups to list here. We got into our house on January 5th. I am writing this on January 29th. We didn't get our HRV hooked up until last week, final details with carpet and floor installation didn't get completed until well after we moved in, we still have details that haven't been completed in some of the cabinetry, and after a bad week of rain, snow and ice we have evidence of a leak in our roof. I called about the leak (certainly an emergency situation) and it has been 2 days with nobody arriving to attend to it.

Through the entire ordeal, I was forced to abandon the idea of a turn key operation and become my own on site supervisor I saw Guildcrests site supervisor once. All the while battling the cold and freezing plumbing in a motor home not made for winter occupancy. As of today we have never had an onsite inspection with the company and the house failed the first building inspection by the township.

Simply stated, I cannot in good conscience recommend Guildcrest to anyone

We built our dream home in 2008 with Bay Builders. We worked very closely with Nicole and her team. With their guidance we designed a home that is very unique to us and Northern Ontario. I was impressed with Nicoles experience and how she put it to work for us. She asked key questions about how we live and then made suggestions so that we could utilize/design every space for our needs. The end result is a place both my wife and I are happy to call home and are proud to share with countless others. The process was very quick and efficient. As with any building project we encountered some nail pops and cracks over time. But as Bay Builders had promised they came back one year later and repaired them in a very timely fashion. I/we highly recommend Bay Builders and Guildcrest.

I am very surprised at the comments from others. I built my custom R-2000 Guildcrest Home in 2002. I absolutely love my home! They were very attentive to me in the process and the workers were all great to work with. My home is everything I wanted and more. It is so energy efficient that last year I spent less than $700 heating my home. Thank you Guildcrest for all your hard work.

We've had our ( Gruildcrest home for about 5 years now .Overal we like it .Because ,we had to go the extra mile to get it where its at .Location & alot of extra money ,to get it looking this good .But we did have alot of problems also,analot of passing the buck .Our floors were the worst .Being a new buyer we didn't have any knowledge of how the house was being built. Alot of corners were cut .All the materials in the floors were compost boards ,which is very cheap .You end up with squeeky & noisy floors . Not only that ,we had a contractor come in to put down a hard wood floor .Because of the cheap compost flooring ,wouldn't hold the nails .So it couldn'be done .The thing ,I regret is that you can get the home ,you hope that you have .But for the ( thousands ) you spend ,you do not get the quality ,that you paid for .I found ,that even spending alot of money for your new home .There service was really bad .Took along time to get repairs done .An most of the time ,the sales people & the top bosses werent really friendly .They made you feel ,that you souldn't be bothering them .Lots of time they wouldn't even take your calls .Guildcrest ,sold alot of homes in up state ,New York .But now for some reason ,they can't do business in New York any more .So your very expensive home has no more service .& they seemed very relieved of that . My wife & my self have called there ,& the sales represenatves ,there aren't very socialable either .If I owned the company & had that much money invested .I would wake & start paying attention to my customers & pay attention on how they're being treated buy the staff . An if you 're going to sell a house or houses for hundreds of thousands .Make sure that they don't cut corners on the materials .An the owner himself ,should follow up with each customer ,to make sure they're happy with there home .Yours ,Truly Mr. Donald L. Clark

Built a Guildcrest home in August 2008 and since then there has been service issues that no one seems to want to fix. The company is all about getting you into your home and getting their money but when it comes to service after the fact. Two thumbs DOWN!!!!!

Our home was built in 2002 and we couldn't be happier. We had a total house fire in February and the Guildcrest team had us in our new home in June. If we built again it will be Guildcrest and sales Agent, Jurgen Volrath. We have have recommended Guildcrest to two other families and they are equally satisfied. As with all new homes we had a few concerns but all were taken care of efficiently. We will be taking a future Guildcrest customer to Moorewood in the next couple of weeks.