Champion Homes

I purchase a higher end home to be placed in a nice sub-division and had problems from the start. I was told by Tricia one of their customer service agents that they have a hard time getting good employees and it shows. Now after several trips they fixed most of the issues. The big one is that they put the second cheapest windows they could purchase in my home and put HUD windows in that according to Lippert their supplier normally don't go into Modular homes. The then they have blown me off telling it was the humidity in my home. The house next to me also had Lippert's windows in their home and no water dripping inside in winter or condensation on outside in summer months. They can't and wont explain that. Their service manager Rob Beechy has gotten all the information and done nothing. I am now looking at spending over $15,000 to replace windows in a home that is one year old because they want to maximize profit by short changing the customer and putting inferior non-engery rated windows in the home. They say they are .35; however, i had them tested and they are nothing but two pieces of glass panes stuck in a very cheap and inefficient from. Even the sales rep from Lippert noticed how most the windows and the screens were already bowing, again this is one of their most expensive ranch style modular homes. If they won't guarantee and back that then I would suggest staying away from buying any champion products. My windows all have mold inside that I have to keep bleaching and cleaning with q-tips and rags to get all the tracks clean.
Rob Snyder/Manager gave a complete blow off saying they are third party tested and meet industry standards. I have one of their more expensive ranch style houses. The manufacturer of the windows said they were installed properly, must be humidity issue which is their go to. The sales person saw that de-humidifers were utilized in both the upstairs and downstairs of the house. The humidity was below 10% and he also recognized that his company made the windows next door and does not have that issue. Greg Lippert sales rep informed me that the windows I had placed in my homw by Champion were out of a 1-10, a 2. That is almost their worse window why would a company do that on a higher end Modular home...profits obviously. Also Champion/Redman don't offer upgrades to their window and if there are any issues it must be the home owners issue. This is the customer service you can expect from Champion. Please before purchasing review Yelp, BBB, their sites reviews and talk to customer owners. Friends don't let friend's buy Champion products.

I purchased a double wide home. They ASSURED me they would fix ALL the problems...that was 3 months ago. They said they were handing it off to Champion Homes in Claysburg (who built it) and NOBODY is doing ANYTHING, NOTHING to rectify the problems that were pre-existing! Its like they don't want bothered AFTER the sale is complete and try to pass you on to someone else. That was NOT the agreement!!!

I was actually relieved that I wasn't the only Champion Home buyer that was having numerous defects in the construction and overall assembly of my mobile home. When I made my initial "button" list (which never ends) things like my toilet being hooked up to the hot water tank, no paint on the walls just texture, wiring crossed 110 with 220, smouldering wiring in walls, walls out of alignment, very large holes in walls where plumbing comes into the home where they knocked out the drywall with a hammer instead of cutting it out, the same is for the exterior doors. The electrical recepticles either protrude out of the walls or sink into the walls when you plug something in. The foundation of the "soaking bathtub" was broken, yet the manufacturer stated "oh it should be ok", constant dripping of water in the walls, but manufacturer says its just the house setteling. But it only happens when you flush the toilet. The list goes on and on. My initial list was 7 pages long and I had only gone through 2 rooms. Some things I don't know that it is defective until it breaks. My personal opinion of Champion? I wouldn't recommend them even to my worse enemy.

Don't purchase a manufactured home from Champion. They DO NOT honor the warranty. I purchased a new manufactured home, I have lived there for 6 weeks. They make excuses to not fix defects in the home, they were not compliant with two California laws, and they even made excuses to not make the home compliant with the California laws. I purchased two condos in the past, and the builder always came to fix their homes, no problem. Not with Silvercrest, Champion. Purchasing a new home should be an exciting event, they have turned it into a nightmare.