Solitaire Homes

Providing an update to my prior post regarding our Soltaire Home (model 486S) purchase last year. Just to let all know that the Air Conditioner issue is not resolved and since it is winter and cannot check out the a/c usage much yet, we may not know the true condition of the a/c's before our 1 year warranty expires.

We have since learned that the carpet they put in this home is probably the cheapest carpet they could find. When chairs that are not even used make a leg hole all the way to the carpet matting, we have learned that this carpet for their upscale model was not the quality carpet that they said this home had. The salesman told us it was a new high quality carpet similar to berber but better. It turns out after having someone come evaluate the problem of holes to the matting without even using a chair that it is probably the cheapest low-quality carpet on the market.

We filed a complaint about the decking since my initial post and a coroporate guy and one of their Admore techs came by and said that Solitaire doesn't do decking (but my contract certainly reflects the OPPOSITE). We had a professional come out and rebuild the decking both front and back because we were told "Solitaire doesn't do decking". The decking was a safety hazard and we could wait around to argue with Solitaire about them refusing to take responsibility and fix it! We hired a professional to totally re-do and now have a good solid decking front and back (NO THANKS TO SOLITAIRE!).

We recently had a new Solitaire tech come out to evaluate the situation and fix a leaking window and he said he would get with corporate about the issue with the cheap carpet falling apart and we only actually moved in on Dec 19th! and again, the issue with the decking that we had to fix out-of-pocket due to safety hazard and the initial visit here where they told us they do not do decking.

It is very sad that Solitaire does not take care of these issues when we bought the top of the line model which had all the upgrades one could buy when it originally sold (2008 model). We love the initial home and construction of our home (I'm sure the initial home we live in "repo" got a cheap carpet after they repo's it, and that the original home probably had a great carpet as it was originally purchased with all the upgrades one could buy).

I am very very disappointed that we have had this additional expense of rebuilding decks, unknown condition of two abused a/c's (it's one thing to have slightly used a/c's versus totally "abused" a/c's), and now the cheapest carpet that one can probably buy versus the high quality carpet that our Ardmore salesman promised us.

Supposed the Ardmore sales has now been "promoted" and selling in the OKC office and no longer in the Ardmore office. Very sad that a salesman and service after purchase problems is not resolved! To build such a high quality home and let a salesman or poor service tarnish their Solitaire name is a shame!

Tom & Lynda French

Holy crap! New home, bought end of 2007 what a piece They wont stand behind anything, still think it is built better, but if the damn roof wont quit leaking after how many times they have tried to fix it? They call it an ice damn. Well shit me one side leaks but the other one dont. Gosh I will never buy another one. Palm Harbor may have been pushy but hell at least there roof don't leak. LMAO

We bought a new home (the platinum model 8632)from Solitaire in '05 and have been extremely pleased with the house. The salesman was the best: helpful, patient, answered all our questions. The set up team did an extellent job, as did the delivery team. There were some minor sheetrock issues, and the men sent out to address this came out as soon as we notified them and did a fantastic job. We are very glad we made the decision to purchase this wonderful Solitaire home.

We purchased Model 973 in December, 1992. It was delivered in February 1993. Orginally dealing with the sales lot was difficult, but once we got past the salesmen and delivery people, we have loved our home. It is over 2200 square feet and can accomodate family Christmas dinner with 12-15 people easily. It is well built, comfortable and paid for! We especially enjoy the fireplace and accompaning book shelves. If I had to do over again, we would go back with Solitaire. We have had no window clouding over as described by others. Our windows must have come from another source. Our back deck looks out over a big arm of beautiful Lake Eufaula and it has been a wonderful home for us.

Bought new solitaire home and when home was moved on lot the movers (solitaire contractors) brought the home in they ignored the prepared route for the home to be brought over and proceeded to pull it across a deep ditch adjacent to our lots. This threw unneccessary strain on the entire unit causing the siding to crack in several places. They connected the two halfs of the home and for repair of siding simply placed caulking in the cracks and painted over it. The inside sheetrock was cracked and they again simply placed plaster over the cracks leaving discolored streaks in the ceiling and walls where the cracks were. The plumbing has caused problems from the onset. Whenever the washing machine empties its water the waste water bubbles up in the kitchen sink. We have found other models of solitaire homes that are experincing the same problem. No solution has ever been presented to us for this problem. HELP

Me and my wife had solitaire to build our home to accomidate my wife mother our home is the biggest your company builds we are very satisfied first thing in buying a new home is you get what you pay for dont skimp on cheep things like windows and doors and flooring very happy cust-

6months after having the home the windows clouded up you cant see out of the windows 25-30windows, found out the company is out of bisiness, now to sell my home i will have to put in windows. and how come solitaire doesnt give skirting i mean i paid 80,0000 cash for this house

We recently purchased a Solitaire Home in Ardmore, Oklahoma. The floor plan we liked only had one on the site at the time (a 2008 model repo) and we were told it had been purchased but not lived in and that it came with a complete new home warranty just as any "new" Solitaire Home would. We put our $1000 deposit and did a cash payment before the stated deadline and all seemed fine until it comes to problems and "check list" afterwards. Our primary concern at this time to get resolved is the fact that our paper work states that for the air conditioners (guess after the 1st year) we must call the manufacturer for service. We have been trying for weeks to get copy of all our manufacturer warranties on the two airconditioners and all of our applianaces. They finally got out last Friday, to remove the two a/c's sitting in the dining room floor since installation and install the two air conditioners. What the contracted installers found is that these two units were a wreck, filled with 85-100 pounds of what appears to be a river sand that was up over the bottom of the compressors in both units. The air conditioners had been disconnected by cutting off the recovery valves and bending up the copper. It took the Solitaire local a/c company contractors two trips and a full last date to try to clean these out and get them running, basically trying to refurbish these air conditioners on the spot. Firstly, it is illegal to disconnect any air conditioner and just let the freon blow into the atmosphere - federal law requires freon "recovery" on all disconnects. To just cut off the valves to the compressor, bend up the copper tubing (getting sand into the compressors) and let the freon blow out certainly does not meet federal requirements. Now, we have closing paper work that states we must call the a/c manufacturer for service warranty (after the 1st year I assume - very vague and have not yet gotten a satisfactory answer). The manufacturer of the a/c will not have a warranty card for us on a repo and Solitaire's selected reps from wherever it was disconnected have butchered both units when they uninstalled them and even the compressor is not what the factory built and sold to Solitaire. Once we saw the condition of the units last Friday, we asked Solitaire to provide us with two replacements and they opted to try to "get them going" and juri-rig instead. The copper tubing had been contaminated with sand and copper bent and totally unacceptable for such expensive items in your home purchase. We honestly believed them when they said that we would have everything like a "new" home and with all new home warranty when we paid cash for this home. We get nothing but the runaround and pass the buck to "corporate" (whoever that is). We never received the so called "customer package & check list" and are still being told that "corporate" is working on that for us. We paid cash and then they don't want to provide what is even in our closing papers and it certainly does not appear that we really have a "new home warranty". Since we never received a customer package (per closing papers) we provided them our own check list - only to find out that the person who does the check list work can only do what corporate approved them to do (this was two days ago). The appliance warranties and air conditioners were just a final straw in our being dissatified with the service after you pay them cash for a home.

Also, I do not recommend anyone to opt and pay to have Solitaire install any decking for you. In our contract it states that our decking will be provided up to $2,600. You should see the skimpy quality of the decking we got and we have not even complained to them about that. The back deck stairs even end and butt up next to the air conditioners where you have to dodge the a/c to even walk out your back deck (so a sidewalk to the back is not possible with building a side walk that winds and trys to dodge the two a/c's. It certainly isn't a $2,600 job in materials or appearance. So, if you buy a Solitaire, you may want to consider putting your own decks up, as for the price they charged us we are totally not satified and will have to make the decks more stable (more reinforced from below too) and rework the back completely ourselves after paying $2600. Thank goodness we did not contract for a garage option with Solitaire if the decks are any indication of what you get for your money on their decks.

As for the home itself, we love the floor plan and "think" the construction is of good quality. However, after just learning of the condition of the two air conditioners, we now worry that this home may have been on some river bank and flooded or on a desert, etc. to have had that much sand accummulated in the unit. We pray the home itself is not damaged or contaminated.

We purchased our Solitaire Home because we loved the floor plan (eventhough a repo it was not at a bargain price - top dollar for a repo but we loved the plan and home - Solitaire paid last quarter of 2009 at a value of approx. $65K on the tax and title). We paid over $106K for it (so we paid over $106K for a home valued by Solitaire on the tax/title at approx. $65K) and taxed accordingly, so we are not willing to accept the fact that they we now have two butchered and rigged our two air conditioners as we (in our opinion) have paid top dollar for a repo which was supposed to have same as "new home" warranty and are finding out that apparently we were sold many apparent lies and deception by the sales rep in the Ardmore office who sold to us and then treats us like a nobody once they got our money. He even only approved only a "partial" check list down to now mismatched blinds, two rigged up air conditioners, etc. (in additional to the sloppy decks that we have not even filed a complaint with them - when it has taken weeks to even get them to come out on missing toilet tank top, etc. we have not pursued the sloppy decks yet).

Also, if you pay cash for your home, be sure you clearly understand at what point in the process you must have your own insurance (is it when they drop off the home?, is it when you have signed approval on everything after they fully install?, when is fully installed?, is it when you actually have all utilities, septic, and can move in and able to test everything? - we still do not know what it should have been). We filled out the "Request for Insurance Quote" form when we gave them the $1k downpayment and did not get a quote timely. We were never informed when Solitaire insurance stopped in the installation process and when we (new owners) insurance kicked in. When we finally got a response after several inquiries, we learned that our home had already been uninsured for about a month. We called the Duncan office and they quickly worked with us to get a quote and we had to overnight monies to them. We slipped through the cracks on the Solitaire end because we were "cash" buyers (they didn't need proof of home owner insurance themselves because they did not carry a loan on our our home purchase - so they never sent the requested quote until we made multiple inquiries about the status of our Quote and asked when did we have to provide that insurance) and they did not provide the requested insurance quote and insure we were insured before their insurance no longer covered us. Fortunately, nothing happened to the home during that uninsured period and thank goodness the Duncan office worked with us quickly to get the uninsured issue resolved quickly (however, we still have not received a full insurance policy - just the one page binder summary when we sent them the check).

We will update our comments if/when the mystical "corporate" completes the review of our issues. Hopefully they will make good the salesman's words. If not, we may have to file BBB complaints an possible get legal assistance to handle it. Very disappointing when they had exicited buyers. We still love the home layout and only hope that it did not incur a flood or other problems not relayed to us by the salesman.

Lynda French

We purchased a doublewide from solitaire in Tulsa. About 2 months after moving in our windows began to cloud up. Now we can hardly see out of them. We spoke to the dealer and he referred us to the manufacturer (who is no longer in business). The name of the manufacturer was Reliable (what a joke). After several years we have still not received any satisfaction, from solitaire homes. We purchased our home, windows and all from solitaire. I think it is unethical if not downright fraudulent to pass the buck the way they have. We have never been more dissatisfied with a company. We are now seeking legal advice; will update this opinion as needed i.e. class action ect.

My husband and I paid our $1000.00 deposit on a PRT3 home and signed ALL the papers for the home, this was a cash sale!! Two days latter we were called and told that our paperwork was 6 hours late getting in and the home had already sold and there was not another one available anywhere!! Solitaire needs to figure out a system were if people are working on the purchase of a home that home can be taken off or locked on your inventory site so this doesn't happen to others. To top everything off it took 3 weeks to get our $1000.00 back!! Sure didn't take that long for you to deposit the check. This is totally unacceptable. Upon visiting your Roswell office again to retrieve a paper with my husbands SS# on it our folder was taken out of a file cabinet that wasn't locked. If you are working with peoples banking information and SS#'s that needs to be secured in a locking file cabinet with limited access. A home is a big investment of peoples dollars and future are on the line. In talking with others from my area they to have had problems with the customer service after the sale, maybe it was a huge blessing that we didn't purchase from Solitaire. Seems to me with the economy what it is and the housing slump your salesmen would be bending over backwards to please the customers. While you may make a good product your company needs to practice on your customer service, I personally think it stinks! I really didn't even want to give it the one star rating if I would have had a choice there would have been a zero rating!!

I was very satisfied with my home, it was exactly what I wanted. only thing was getting them to fix some problems as I had a flat ceiling installed and the mud didnt match the other part of the ceiling, other than that it was very well built, It even withstood a tornado that wiped out everything around the home except the home itself, Lord only knows what kept it there. I have recently sold my home and am now looking for another one. As for the home itself it is very well quality. The service from the dealer is another story but thats not solitaires fault. Thats Eldorado mobile homes fault. Do not fault the company for the sellers faults.. All and all a great home. I miss it

I got a home from solitair in farmington i had nothing but problems with the home they come and fix something and left mud on walls & windows. The front door is completly broken off the frame. The back door is braking. The carpet seams are completly open. The dining room floor had a big noticable bubblem it took them 4 months to come and fix it. The windows are really hard to open,their answer to that was "it's the manufacture there is nothing we can do."We have called about the problems and left messages and they do not return our call. They are really eager to get your business but as soon as they have it they dont care about keeping us satisfied customers. Buying a home from Solitair has been definetly an eye opener... OH and I strongly recomed that you DO NOT use New Mexico Title Co. The mortgage company that they use for financing. That was an even worse nightmare......

After shopping numerous dealers and brands including, Cavco, Palm Harbor, Schult, Fleetwood, Champion and a couple others, we bought a Solitaire from American Home Center because of the quality and have been extremely happy with everything.

I paid a $1000.00 deposite on a prt3 home was sold while financing process was under way and now I'm being told there is a problem with building a replacement home this holding up the whole process I am very unsatisfied
sincerly
Michelle Cable