North American Housing Corp.
(Division of Champion Homes)
5724 Industry Lane
Frederick, MD 21704
North American Housing Corp. Description:
(Division of Champion Homes)
"...North American offers a wide selection of floor plans, each built with high-quality, name brand fixtures and appointments. Many of our plans are so unique and innovative that they carry federal copyrights and have won numerous national awards..."
Providing these building styles:
Providing modular homes and buildings in:
- Ranch modular homes
- Colonial modular homes
- Cape Cod modular homes
- Multi-Family modular homes
- Commercial modular buildings
DE, GA, NC, NJ, PA, SC, VA, WV
|How Long in Business||1971|
|Yearly Avg. Number of Homes (Est.)||300-400
(Architects & Draftsmen)
|Draftsmen are available|
|Builder Network||300 plus|
|Location of Factories||Strattanville, PA, Front Royal, VA & Boones Mill, VA|
|How to Buy a Home||Through authorized builders only|
|Building Materials||Wood framing|
|Energy Efficiency||Energy Star Certified, Fiberglass insulation|
|Construction Timeframe||4 to 6 weeks|
|Customization Flexibility||All changes are ok, They can provide custom modular homes.|
|Amount of Floorplans||N/A|
|Avg. Cost per Square Foot||$100-$130|
|Avg. Transportation Costs||Varies by location|
|Avg. Placement Costs||Varies by location|
|Site Preparation||Handled by local builder|
|Garage/Deck Availability||Garages and decks are available|
|Possible to Addon to Existing Home||Home additions are offered|
|Guarantees||1 Year Warranty through independent builder|
|Delivery Range||Mid Atlantic|
|Number of Factory Inspections||Upon completion|
|Number of Building Site Inspections||Depends on location|
|Information Package||They claim to offer a free catalog but our mystery shopper has been unable to get their hands on it. What is even worse is that our mystery shopper is being sent broadcast emails with their email address and all the other home buyers emails being shown. We do not think it is unreasonable to expect a company to not share your email address with others.|
|Editor's Rating ||
|Editorial Review||North American Housing is an above average modular home manufacturer. Their homes will blend in well amongst any neighborhood and can match the appearance and quality of stick-built homes easily. This is a very old company that refocused itself in the 70's and has done so very well. The builders that we interviewed spoke of the quality construction. They also mentioned some issues with large scale customization. We feel they will serve mid range home buyer looking for slight customization well. Recently, we have felt less comfortable about North American Housing after noticing some positive reviews that were likely fraudulent. It is never a good sign to see possibly fraudulent positive reviews. This makes you wonder about their true customer satisfaction level.|
|Mystery Shopper Rating ||
Personal Reviews of North American Housing Corp.
Alexsandra Summerlin from frederick
Danny from Montross,va
I purchased my home from NAH about 4years ago and believe me it is the worst piece junk I've ever seen.I was very disappointed.The drywall wasn't even sanded.They painted right over it.Thier agent,JH Properties was areal piece of work.I could not get him back to repair anything.Some subcontractors wouldn't do work for him because he took way to long to pay them.I complained to NAH but they kept referiring me back to my agent,who couldn't get anything right. Their customer relation dept. is a joke.Would I buy from them again. Not in million years. D
jjj from NJ
I see much complaining from people about things that NAH has no responsibility for. I contracted them to build a house and found one of the best set crews around. The guy was more expensive but did everything right. He picked out any little wrongs and righted them on the spot including a situation where the roof was not completed properly. By the next day NAH had sent a crew 5 hours to repair the work. I have never had a drop of water. The house has been amazing and this is not a false review as someone implied others might be. I am sad some people have had bad times with builders but that is why you almost have to GC the job yourself to get it done right.
DM from Maryland
NAhousing is what you pay for. we bought in 2006. Our builder was very very bad. Lots of issues with him. He went bankrupt and numerous people were left hanging. North American needs to screen their list of recommended builders. The support under the floors is a truss system. They claim this makes it stronger for shipping but we have noticed the floors bounce,shake and sag. The couple of changes to the plans seemed to be done by an intern. The walls were adjusted but the electric wasn't changed so light switches make no sense, and the washer dryer didn't fit right. If you do go with a modular, make sure you understand the contract and spell everything out, don't assume things are covered. We had a turn key contract but our builder claimed we needed to pay for the HVAC system separately. We did call NA housing once and they seemed very defensive.
If I was to do it over I would stick build. After all the fixes, It would have been cheaper.
VA from Falls Church
I have no issues with the house and really just one with NAH. We've been in our house just over a year. The house is lovely, and so far, no real problems. There are 2 spots in the drywall needing a patch from settling.
There is *no* chance we'd ever call our builder to repair them, or to fix the front porch steps that have sunk and pulled away from the porch. The drywall will be easy, but the porch steps will be expensive. We've already had to pay to undo and redo several things he did, and the house was completed 5 months after his worst case estimate. He couldn't manage money, and in spite of us asking repeatedly for a written account, he was 2 months providing one - assuring us all the while there was still plenty of money. Imagine our horror to find he'd overspent the budget we'd given him by about $48,000. He wouldn't get us the occupancy permit until he was paid the extra in cash. He refused to finish or correct several things because "I'm not doing any more work you aren't paying me for..." Nevermind that he didn't do it in the 1st place.
My only real complaint with NAH is that they really talked this guy up. We were assured he was the best thing out there. That's frightening if it's true. I would suggest anyone using NAH insist on talking to past customers before settling on a builder.
Regarding the catalog...I was immediately sent a catalog and a CD of about 500 floor plans.
ewolff from washington county md
Although the basic house seemed strong, the people who set the house on the foundation tried to put the second floor on backwards! I HAD TO TELL THEM that it wasn't fitting because it was the WRONG PART OF THE HOUSE! The house was 6 months late so twice we lost our "locked-in rate" and ended up paying a good bit more every month for a higher rate. Our contractor was horrible! He ordered the wrong kitchen cabinets (too bad)... You want an actual light outside the basement door? (That will be three hundred dollars please), etc, etc. I had to pay three thousand dollars to another contractor to properly backfill because he came back to fix it but it was still sinking 18-24 inches in various parts around the house. We had a home inspection done because so many things just didn't seem right. The inspector had page after page of deficiencies. The electrical panel had the unopened tube of paste they are supposed to put somewhere in the panel to eliminate "arcing over?" and starting a fire. During the meeting we had to supposedly settle all these issues, this contractor actually said "well, I guess that's what you have insurance for" ha ha!! I could go on and on. Mueller Homes had been building for NAH for thirty years. The experience we had with NAH and this contractor cost us thousands and thousands of dollars and was the most stressful time I could have imagined. RUN AS FAST AS YOU CAN away from this company and it's builders!!
Virginian from Fairfax VA
Very pleased with for the NAH modular home purchased over 10 years ago. Tore down the old house I had been in 20 years and replaced it on the same plot of land. It's a superior upgrade from what had been there and at a substantial savings over a stick-built. Understood from Day 1 that NAH sold me the home and most problems could be resolved through the contractor I chose. Blessed with an contractor that worked with me instead of against me. Made changes to the original floor plan and the contractor worked with NAH to ensure satisfaction. Had the same problem with the vinyl floor discoloration mentioned by others after several years and "blame" Armstrong. Would I buy again from North American? In a heartbeat!
Richard from Silver Spring, MD
I completely agree with RER. I used a builder recommended by North American Homes who turned out to be a total disaster and a very dishonest person. North American Homes was completely unsympathetic and further would not allow me to speak to anyone at a higher level than secretary. They said take it up with the builder. I managed to get out of that contract and use another builder who was great. But NAH charged me a fee becuase the deilvery date for the house changed. I will never again do business with NAH they are very customer-unfriendly.
E Goss from Boyds MD
I have been in my North American modular home almost 10 years. Overall, I have been very pleased with the quality of the home. Initially we had some problems with a sagging kitchen floor, which after much prodding, the manufacturing repaired. The only other major problem which occurred is that all of the vinyl flooring became discolored with yellow spots. North American took no responsibility and referred us to the flooring manufacturer (Armstrong, however armstrong also took no responsibility claiming that it was an installation problem. Bottom line is that all vinyl floors needed to be replaced, at my expense, shortly after one year. The service rep from North American was completely non responsive. I'd think twice about using this company.
Priscilla Storrs from Pennsylvania
We purchased our Ranch Style North American Home in 1990 from a contractor who had it built in 1982. The only problems we have had with this house has been the work done by the contractor himself on final installation. (Check your roof for the holes left open for the crane to position your house on its foundation. These should be covered before the final roof is put on.)
Other things were minor day-to-day type of repairs that come with age.
If we are ever in the market to buy a new home, we would not hesitate to go to North American.
RER from Shenandoah County, VA
We have owned a North American home for three years now. Our first year of ownership we experienced many problems that I notified NAH corp. about and that they reminded me that the contract I had was with the builder, not them. The builder complied and fixed many of the problems which consisted of hundreds of nail pops, bowing of walls, doors 1/2 to 1 inch out of alignment, trim coming off both sides of the house, etc....... I do have to admit the staff a NAH was very empathetic to my problems,but upper management was not. They accepted no responsibility and blamed it all on the builder. I will not use or recommend North American Housing Corp. to anyone.
k warfield from howard co. MD
I puchased a North american homes about 5 years ago.I have had some problems with the home and have called the co. who sold us the home(they say they are not a builder they just sold you a product)Customer service though north american is terrible-they never ask your opinion they don't seem to care if you are satisfied-As soon as they get your money they are out the door never to be seen or heard from again (the co. who sold me the home left the site as soon as the house was on the foundation while the roof was being raised never saw him again.)I never once heard from north american homes not once!I had some issues resolved but it took several calls and then they came out.All I can say is read your contract(small print)I cannot recommend this company.The company I delt with is a builder for north american This company and north american did not leave a good impression with my family.
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