Nationwide Custom Homes
(Part of Palm Harbor Homes)
1100 Rives Road
Martinsville, VA 24115
Website: Nationwide Custom Homes Website
Nationwide Custom Homes Description:
(Part of Palm Harbor Homes)
"... a leading builder of modular single family homes, commercial structures, multi-family residences, and remodeling additions with a reputation for high quality, design flexibility, and innovative marketing..."
Providing these building styles:
Providing modular homes and buildings in:
- Ranch modular homes
- Colonial modular homes
- Cape Cod modular homes
- Contemporary modular homes
- Multi-Family modular homes
- Commercial modular buildings
AL, DE, FL, GA, IN, LA, KY, MD, MS, NC, OH, PA, SC, TN, VA, WV
|How Long in Business||1959|
|Yearly Avg. Number of Homes (Est.)||Over 500
|Professional Organizations/Affiliations||Building Systems Councils of the National Association of Home Builders (NAHB), Statesville Chamber of Commerce|
(Architects & Draftsmen)
|Engineering and Drafting people on staff|
|Builder Network||Over 400 builders|
|Location of Factories||Martinsville, VA |
|How to Buy a Home||Only through a builder|
|Building Materials||Wood construction in the factory, other materials including brick, stone, shake also available.|
|Energy Efficiency||Fiberglass insulation, windows with Low-E coatings, housewrap|
|Construction Timeframe||3 to 5 months|
|Customization Flexibility||Full customization is available|
|Amount of Floorplans||Over 100 predesigned online floorplans|
|Avg. Cost per Square Foot||$65 - $105 plus upgrades |
|Avg. Transportation Costs||Included in cost of home|
|Avg. Placement Costs||Varies by location|
|Site Preparation||Handled by local builder|
|Garage/Deck Availability||Garages and decks are available|
|Possible to Addon to Existing Home||Yes|
|Guarantees||2/10 Home Buyers Resale Warranty|
|Delivery Range||Mid Atlantic, Gulf Coast & Southeast USA|
|Number of Factory Inspections||Upon completion|
|Number of Building Site Inspections||Depends on location|
|Information Package||Information available on their website and by contacting 704-873-3688. |
|Editor's Rating ||
|Editorial Review||Nationwide Custom Homes is a premium provider of modular homes. They are one of the leaders in the industry and have a well established reputation of satisfied customers. The builders we spoke with all spoke highly of Nationwide. If you are considering a modular home we recommend that you consider Nationwide Homes. They provide a wide variety of homes from entry level to modular mansions.|
|Mystery Shopper Rating ||
Personal Reviews of Nationwide Custom Homes
Kevin Zanca from Arabi, LA
After my home was destroyed when the levees broke after Katrina I was sold on the idea of going modular. After researching for months I decided to go with a Nationwide Home through Palm Harbor (pre Bankruptcy) . My salesman was not the best, forgetting to charge for the front porch; an extra 5000.00. I agreed to pay and bought almost every upgrade available to make this a nice home. I had seen some lower priced ones but liked the quality of the Nationwide models I had seen. Well, there were some initial issues dealt with during the warranty - cracking floor tile, hundreds of paint runs on the exterior that had to be sanded and repainted, sheetrock cracks , wiring connectors gone bad and a missing wire in the wall from the factory. Also the upgraded garbage disposal went out and was covered minus deductible. All went well for a while. Now I am faced with almost all floor tiles cracking due to shoddy installation (just glued down), had to repaint exterior and interior due to paint fading so bad, insulation that was repaired underneath home is now falling out again, plastic/rubber roof jacks have leaked, and several spots where sheetrock has cracked. Also when the dishwasher died it had been installed then the floor installed against it creating a situation where it had to be cut in pieces to remove and the only replacement that would fit is terrible. Palm Harbor went bankrupt and all local dealers closed leaving me no one local to help resolve my issues. Their "gold Key" warranty proved useless as it only covers a few things. If you consider these, read everything carefully BEFORE signing an agreement or putting up cash. All in all my structure is solid, but so much shoddy workmanship was put into my home I am greatly disappointed . From what I have been told some of the practices employed at the time my home was built have been changed so things should be better. My home is extremely energy efficient and with a lot of work to repaint done looks really good. What could have been a great experience has been ruined by shoddy craftsmen. Buyer beware, there are many modular that are far worse than Nationwides.
Gail Lee from Knoxville, TN
Star rating applies to marketing, not to homes. Website forces you to supply personal financial info just to get a price list...quesons about how you will finance, whether you own property, etc. I put in bogus data to get through their wall, and sent a message that a required field on personal finances over the internet was inappropriate and invasive. I got an email back that they were just trying to provide maximum help to customers, like what services they would need. I told him if that were the case, they should just make a list of services to select from and make it optional. To force people to divulge financial information to "the world" or even to them at this stage is outrageous. It's like going to a car salesman asking the price of a car and him making you show him your bank account before he will answer. In short, nationwide is saying, if you don't have money, we aren't talking to you...moreover, the rep admitted most people made up the info, so what good is their data anyway? It made me so angry, I nixed modular and contacted a local contractor for a stick-built home. Somewhere we've all got to push back to put a stop to invasive marketing. I'll start with Nationwide.
tommy dishner from tri-cities tenn
Nationwide build a good structure home the service is good most of the time but there are some complaints as in any other manufacture home. There service can be improved some. Thank You
Vanessa from Virginia
Purchased my modular home from Nationwide 5 years ago. I have spent the past 2 years replacing all of their shotty plumbing and electrical work. The majority of my kitchen cabinet shelves broke within the first year. The blueprints of the house I ordered differed from the finished product I received, I would love to hang curtains, but most of my windows are less than an inch from ajoining walls. Its costing me a small fortune to try to get this house to a point that I can sell it after only 5 years of ownership. Really wish I had gone with another builder.
Janey Jones from Sparta, NC 28675
I am sorry I chose to build a modular home with Nationwide. I should have stopped the process in the beginning while trying to make changes to the plan and choose accessories for my home. The representative was difficult to work with as he had me make decisions about the home by looking at an 8.5" x 11" blueprint and showing me limited pictures of tile and fixtures. He talked me into single hung windows, which I hate and never could get the changes to the plan correct. I finally went to Martinsville to see the options available from their showroom. In the end, I got as little as I could from Nationwide and bought my tile and fixtures from my chosen vendors. My local builder was wonderful to work with and really made my home as close to what I wanted as he could. I should have had him build me a stick home. The quality of my home would have been much better in terms of labor and materials.
John and Gloria Tayman from Georgetown,De
I have never been so disgusted with a house and company in all my life. We are waiting two years to get things done. Nationwide does not have any employees to come fix the problems. Poor workmanship. Corners not sanded smooth, floors moving all thru the house. Cracks in walls. One half of the house seems like it has dropped and you can see on the tiles. All the calking has cracked in all bathrooms and kitchen.All the floors kept making noise . One of my neighbors cabinets fell of the wall. Our builder left all of us,13 houses, high and dry and am getting no where with nationwide. I hope Mr Andy Miller sees this comment. My husband and I are in ours seventies and we do not need this agrivation. PLEASE FIX THIS HOUSE THE RIGHT WAY
C.S.Fabyanic from Virginia
I can't rate them any lower on this system. If I could it would be minus 10. My wife and I bought a cape from Nationwide and it was delivered in January 2013 and set on the 22nd. First one section of the house was driven into a ditch during delivery. It caused widespread damage to that sections drywall. It also ripped the cover over the section and water got in over the evening causing the window trim to be destroyed in one room. After the house was finally set, I was told the interior trim out would be done in one to two weeks. 7 days from now will be 90 days and the house is not close to being done. It is covered in drywall dust and mud from this crew and the crew at Nelson Homes. Doors are set in place crooked, trim nails are protruding and caulking smeared by finger over them and painted. The hardwood in the kitchen and dining room had 1/8 inch gaps in the butt ends and I insisted it be removed and redone. The crew from Nationwide shows up at noon (when they come at all) and leaves at 3:30 wish I had those hours. They leave half eaten snack food all over the place as well as soda bottles. I have sent registered letter to Andy Miller (president /CEO) and have never received a response. I have also emailed his crew supervisors and service managers with no replies. So I guess once he gets his money , he doesn't care about the end user /customer. Nice reputation builder. So if you want a nice house in a timely manner, steer clear of Nationwide Homes. They are nothing but grief
severiano arzate from grand rapids mi
Well my name is severiano arzate i personally would say that nation wide custom homes had all the time quality builders id personally kne some houses done for key west florida and they where awesome interior and exterior well insulatd and people working on site where doing a good job also .
DM from Kentucky
We have had issues with all of our closet shelves collapsing -repeatedly before and after warranty.......... We finally had to pay for another shelving company to come in and totally re-do shelving in closets........ We have a cape cod style home and it is extremely noisy .... You can hear a coin drop on the hard wood above us ........ The merrilat cabinet doors keep getting loose and we have also had to have a merrilat company come in and repair cabinet doors......... We were also shocked to realize that the dimensions of the rooms are smaller than pictured in the house plans due to the fact that the square footage is measured from outside wall to outside wall......... I would not do this again.........for the money we could have had anything we wanted for what we have spent with Nationwide
Matthew from Virginia
I'm currently in the process of building a new home. What has been very annoying is that it has taken over two months to finalize the plan and options for my home. On average it takes my builder a week to get pricing and drawing updates from Nationwide. Additionally, I have ask to sit down with someone at Nationwide so I could look at all the options (whats on their website is lacking) and get the plans changed in real time. I was told that Nationwide does not do this. Thus I have to attempt to design my home with no assistance (difficult for me to change drawings) and pick options without knowing what is avaliable. Had I known they provided no hands on design services, I would not have chosen to build a modular though Nationwide. Considering the design phase of building a new home is the most important, Nationwide severly lacks in this area! Given a second chance I would have gone with a builder who actually sits down with the customer and fully assists in the design phase...
Donald Wagoner from W.Jefferson N.C.
Nation Wide did everything we agreeded on.I have stick built homes, and my modular would rate above any i built.Would buy from Nationwide again.
John from NC
We just moved in our new Nationwide and we couldn't be happier. We knew about the Chapter 11 because the contractor told us, but the process went so smooth, we would never have known otherwise. In fact, I've just heard that they are now out of restructuring and everything looks very promising for the future. Before we bought, we toured the plant and met everyone, from the plant workers to the sales manager. Everyone was very professional and went out of their way to give us the red carpet treatment. Their operation in Martinsville is one of a kind. I would recommend Nationwide to anybody looking to build.
ED from VA.
PLEASE BE ADVISED THAT NATIONWIDE IS IN CHAPTER 11....THERE ARE MANY FOLKS LIKE MYSELF THAT HAVE UNRESOLVED REPAIR ISSUES THAT WILL NOT BE FIXED NOW DUE TO THE CHAPTER 11...STAY AWAY FROM THIS COMPANY. THEY ARE STILL TRYING TO SELL HOMES LIKE NOTHING IS WRONG..WELL HOPE THEY DON'T TAKE YOUR DEPOSIT AND FOLD UP...IT COULD HAPPEN !! PS.I FOUND OUT FROM A THIER REPAIR MAN THAT THEY HAD A HOUSE BURN DOWN DUE TO FAULTY WIRING. YIKES !!
Response from Dan at Nationwide Homes
Nationwide Homes is a subsidiary of Palm Harbor Homes, a company that recently successfully completed a restructuring through the bankruptcy process and has now merged as an ongoing concern. Mr. Deanley's home was built in 2005, and was subject to a 1-year warranty. Nationwide performed warranty to the guidelines of our contract and to the performance standards of the NAHB Residential Construction Performance Guidelines. Nationwide has as a practice - at our discretion - performed good-will services for customers who are out of warranty, but were unwilling to extend such concessions to Mr. Deanley both because of the time elapsed since the construction and as it was our determination that the issues in his complaint were not structural in nature.
Response from Ed from VA.
IN RESPONSE TO DANS STATEMENT TO MY REVIEW....I DID NOT HAVE WARRANTY ISSUES..THEY WERE POOR WORKMANSHIP ISSUES..THE BUILDING CREW THEY HAD AT THE TIME WERE DRAGGING THIER FEET AT EVERY ISSUE...MY NATIONWIDE HOME IS A SECOUND VACATION HOME ON LAKE ANNA.I'M NOT THERE ALL THE TIME AND FOR THAT REASON FELT I WAS TAKEN ADVANTAGE OF.
J P from OH
When I lived in FL, I was absolutly sold on the quality of their houses. I have been trying to get plans to build a new house. The dealer does not return calls, the factory will not deal with me directly. I am so upset I can not see myself working with them. The service has been ZERO!!!
Leroy Smith from SC
Our new home from Nationwide has been a wonderful experience from start to finish. Everything was just as promised and the areas left exposed for builder finishing allowed me to see exceptional practices and material use.Our new home is the Tidewater model and the cape area upstars was finished on site.The ceilings in the main area shown as a bedroom, bath ,hallway and rec room upstairs are 9 1/2 ft tall ! quite a suprise to me in a cape area the rooms marked storage and home office are just over 8 ft. I would have absolutely no reservations about recommending Nationwide to family, friends, or whoever asked.
J.S. from Virginia
We moved into our Nationwide modular home July 2005. It is by far the best investment for the $ that you will find on the market. Our builder was fabulous and easy to work with. The company's standard fixtures are adequate and we are very pleased with our home.
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