Jacobsen Homes

A folding door fell off the washer/dryer enclosure not long after the home was finished. This was in Oct. 2008. In 2011 the door falls off AGAIN. Inasmuch as this door was NEVER used (never closed) I thought Jacobsen should replace the door. A service man did come out but said I would have to replace the door at my own expense. The customer service person I first talked to will not return my calls. Until this issue developed, Jacobsen had been very helpful.

I have lived in my Jacobsen Imperial for almost three months and I can't begin to tell how pleased I am with the home I have purchased. I sent in my 30 day check list with some minor items and they came out within four days and fixed everything on the list. I don't know if it is policy or not but I even had a visit from a Jacobsen Sales Rep, a Mr Sirio Ramirez, to make sure everything was okay. Lastly, I have shown my new home to many of the other residents and they just couldn't believe the quality of the construction, all of the cupboard space and the quality of the name brand appliances. I feel as if I am living in a well-built house instead of a manufactured home.

Love our home, however, almost every doorknob in the house has broken. Cannot get any service. Also, called both Jacobsen & their dealer, Ronnie's complaining about a large ceiling/wall crack where the seam is in living room. They both blame the others' contractor. Have called both companies numerous times without results. Meanwhile the crack is getting worse.

Jacobsen needs a inspection person before the home is shipped,cabinets a mess,countertops poorly finished,electrical cords use to level cobinets left under them,not knowing if powered or not. Sales co. Modern Homes of Florida terrible on installation. Was to be ready Sept.14,Oct.15,Nov.1..still not complete.

I love my Jaccobson home however I am very upset with Jon Frutell in Zephyrhills that we bought our home from! He has failed to do the things that he said he would do. First there is still builder debris in the back yard, He told us not to fill out the check list in the drawer for at least three months to say what we found wrong with our home. After moving in and fianlly having time to look at the check off list that he referred to I found that it should have been done within 30 days. Also there is a check off list in that drawer that Jon was supposed to fill out when he did his walk through. He never did a walk through! Speaking with friends, we were told that there is supposed to be a 30 , 60 and 90 day check off list. Only the 30 day could be found. Jon fails to return phone calls and avoids us because he knows that we are not happy. Last and most important...Jon told us when we bought our home that he would put a hand rail on our front steps. He didn't and we have recieved a letter from our insurance co. stating that if there is no rail by Oct. 22, 2010 our insurance will be canclled. Today is 10/17/10 and we have told Jon about this several times and he just says that he is on it. I have reported this to the bank and now you, hoping that my home can be brought up to standard. Thank you for your attention to this matter.
Regards,
Shannon Dewey

I love the home, but the people you have selling them make the name you have built for you very bad. They have people that come to fix repairs that cant do anything but put a coat of caulk up on it and not really fix the problem. I have had my home for a little over a year, and have been trying to get stuff fixed and can not get CCs Modular Homes of Panama City to do anything. The people they hired to put the home together have made this home look like a cheap trailor.