Haven Custom Homes

Very nice homes and you are very informative and I like to see some and get more info.

I had a terrible experience with Haven Homes. We submitted design details that were not incorporated into the home and all of my windows leaked and we have had to enter into a lawsuit. The framing of the house was great, but we were missing plumbing, electrical, and some of our rooms were reversed from the original drawings when the house arrived.

It appeared to be a wonderful structure for the price. However, when I asked about a roof leak problem that developed later, I was met with delays in response, followed by a denial of the claim and a demand for documentation that was acceptable to them. They provided no details of what they needed for proper documentation. I ordered a "30-year" roof and received 30-year shingles, but not 30-year ridge shingles or 30-year ridge vents, so I developed a leak that I had to pay $150 to fix - on a three-year-old roof! I'm getting the typical denial of responsibility with no offer of alternative action available.

My relationship with Haven Homes began with a trip to their factory in Ridgesland SC to discuss some issues that I had heard about while investigating buying one of their homes. The main concern was their service after the fact. I was assured that whatever problems they had in the past were resolved and were no longer a problem. Based on this, I decided to buy one of their homes because I head that they were better than average. I needed to alter one of their existing designs, slightly, to accomodate an elevator. They took the preliminary design modification and redrew their plan and sent it to the State for approval PRIOR to getting my approval of the plan. When I asked that slight changes be made, I was told that there would be an additional $2500 design charge. I opted to live with the changes the way they were as it would have impacted my building schedule.

The house was set by Haven and was two inches out of square which caused a problem with all the interior walls that were supposed to line up. Haven refused to correct the set and after 6 weeks of arguing agreed to patch up the misalignment. My builder had to argue with them over everything and it was not resolved until he contacted the President of the company.

Getting their service guy here was like pulling teeth and when he came, he did the least possible amount and had to be called back several times. I have since contacted them and even met with them to resolve some of the issues concerning the design and contruction and ultimate Set of this house. They have since decided to not talk to me and thus reinforce my preliminary concern with Haven Homes.

The house was ordered on Febuary 17, 2006, not set until June 1, 2006 and the Certificate of Ocupancy not issued until January 25, 2007. A total of 11 months.

I would suggest any one considering building a Haven Home to contact me first.