HandCrafted Homes, LLC

Hand crafted homes built our home in 2006, several issues have come forward with our home. The walls have bad cracks, within the first year HCH and contractor repaired but within two years the cracked walls were repaired again and now 2010 cracks are bad again!! The front door woods supports rotted by second year and repaired with composit but now the entire front door and sidelites need replacing, we paid big money for the front door "options". The electrical systems in the house are not working properly, and electrical contracter has been contacted to address this issue!! Problems in boxes where all the wiring is tied together. IT does no good to contact HCH or contractor once warrenty expires as they are glad to wipe their hands of responsibilty but bad workmanship and poor quality have no warrenty limits, I have advised friends and family "not to purchase" a HCH.

Response from Keith Cochran at HandCrafted Homes
In response to Mr. Ramsey's post, there were several factory service items that were addressed within the warranty period. None of the items mentioned are recorded.

If cracks are appearing four years after set, there is a problem with the foundation. Please check for settling. The foundation is not the responsibility of HCH but it can impact the performance of the home greatly. The electrical issues remain after four years? Mr. Ramsey is a patient man. The electrical connections "in the boxes" are the builder's responsibility. A licensed electrician should have made the connection at the time the home was set. The doors used by HCH are received primed, not painted and should have been painted before C of O was issued to protect the jambs. We only use exterior doors with "no-rot" jambs. Is there water shedding towards the door?

I understand Mr. Ramsey's frustration but none of the complaints are a reflection of the quality of the home purchased.

I am very dissappointed in my Handcraft Home. After touring the factory and spending much time consulting with my builder I thought I was really buying a quality home. My floors look like they were put in by a person that didn't really know what they were doing. I can't seem to get co-operation from HANDCRAFT OR MY BUILDER to fix the problem they just keep putting the blame back and forth on each other. I don't feel it should be my responsiblity to decide this. There on numerious problems that I had to live with because I couldn't get any co-operation from either party to fix. I would never recommend this company or a modular home to anyone. The time it took to get my home ready for us to move in I could of build a stick built home. If anyone would like to reply to this I would be happy to hear from you 540-731-1318.

Response from Keith Cochran at HandCrafted Homes
I would like to respond to Mrs. Meyers' review. I have contacted the moderator of this site with no response so I will respond directly.

First of all, HandCrafted Homes made several visits to the home to address the issues mentioned. A representative of the flooring manufacturer also visited the home to inspect the floor and determined much of the condition of the floors were due to the homeowner not following manufacturer's instructions when cleaning the floors. HCH addressed all issues reported by the customer that were our responsibility and went beyond that in at least one instance.