Guildcrest Homes

Our experience with Guildcrest can be neatly divided into two parts; pre delivery and post delivery.

The pre delivery phase was wonderful. We took advantage of the flexibility in changing floor plans to make a house that would fit our needs and our lot. We were told that it was essentially a turn key operation, with our responsibility being excavation for foundation, furnace, hot water and air conditioning, well and septic system. We first met with Guildcrest representative in July and had our choices and plan completed by early September

With various delays, environmental and township requirements, we attended our minor variance meeting on September 29th and then prepared to wait for 20 days for the necessary appeal period.

A Guildcrest representative attended our variance meeting at which time he told us that our house would be going on line that week, that the onsite construction would start immediately at the end of our appeal period, and that there should be no problem being in our home by Christmas. We lived in our motor home for the wait period.

To shorten this up I will just say that the footings and foundation were poured the second week of October. I followed up with an email on the 23rd and got a response about people going moose hunting. An email said our house would go on line on October 25th, but our house did not go on line until November 2nd and was set on the foundation on November 10th.

Wrapped in plastic, there it sat and sat. Other than keeping it wrapped in plastic, the house with carpet, cabinets and other finish item sat open until finally on December 1st, I told them that the situation had become unacceptable.

Their follow up and detail with all of the post delivery work continued at a slow pace with too many mistakes and foul ups to list here. We got into our house on January 5th. I am writing this on January 29th. We didn't get our HRV hooked up until last week, final details with carpet and floor installation didn't get completed until well after we moved in, we still have details that haven't been completed in some of the cabinetry, and after a bad week of rain, snow and ice we have evidence of a leak in our roof. I called about the leak (certainly an emergency situation) and it has been 2 days with nobody arriving to attend to it.

Through the entire ordeal, I was forced to abandon the idea of a turn key� operation and become my own on site supervisor I saw Guildcrests site supervisor once. All the while battling the cold and freezing plumbing in a motor home not made for winter occupancy. As of today we have never had an onsite inspection with the company and the house failed the first building inspection by the township.

Simply stated, I cannot in good conscience recommend Guildcrest to anyone

Steer clear of this manufacture. Not only did our dealer's site employees not know what they were doing, they had no respect for our property. Cigarette butts, water bottles and garbage left everywhere. We were told one of them smoked inside the house ! The workmanship from the factory was unprofessional and shoddily done. Our floor plan for the house was not what we asked for. When we realized that the rooms were considerably smaller than the plan we submitted, we were told that was as big as it could be unless we went with more modules and of course more money. We should have walked away right then. We're still dealing with problems that occurred in September 2010 and it's now March 2011. If we could do it all over again...we definitely would NOT use Guildcrest.

We built our dream home in 2008 with Bay Builders. We worked very closely with Nicole and her team. With their guidance we designed a home that is very unique to us and Northern Ontario. I was impressed with Nicoles experience and how she put it to work for us. She asked key questions about how we live and then made suggestions so that we could utilize/design every space for our needs. The end result is a place both my wife and I are happy to call home and are proud to share with countless others. The process was very quick and efficient. As with any building project we encountered some nail pops and cracks over time. But as Bay Builders had promised they came back one year later and repaired them in a very timely fashion. I/we highly recommend Bay Builders and Guildcrest.

I am very surprised at the comments from others. I built my custom R-2000 Guildcrest Home in 2002. I absolutely love my home! They were very attentive to me in the process and the workers were all great to work with. My home is everything I wanted and more. It is so energy efficient that last year I spent less than $700 heating my home. Thank you Guildcrest for all your hard work.

We've had our ( Gruildcrest home for about 5 years now .Overal we like it .Because ,we had to go the extra mile to get it where its at .Location & alot of extra money ,to get it looking this good .But we did have alot of problems also,analot of passing the buck .Our floors were the worst .Being a new buyer we didn't have any knowledge of how the house was being built. Alot of corners were cut .All the materials in the floors were compost boards ,which is very cheap .You end up with squeeky & noisy floors . Not only that ,we had a contractor come in to put down a hard wood floor .Because of the cheap compost flooring ,wouldn't hold the nails .So it couldn'be done .The thing ,I regret is that you can get the home ,you hope that you have .But for the ( thousands ) you spend ,you do not get the quality ,that you paid for .I found ,that even spending alot of money for your new home .There service was really bad .Took along time to get repairs done .An most of the time ,the sales people & the top bosses werent really friendly .They made you feel ,that you souldn't be bothering them .Lots of time they wouldn't even take your calls .Guildcrest ,sold alot of homes in up state ,New York .But now for some reason ,they can't do business in New York any more .So your very expensive home has no more service .& they seemed very relieved of that . My wife & my self have called there ,& the sales represenatves ,there aren't very socialable either .If I owned the company & had that much money invested .I would wake & start paying attention to my customers & pay attention on how they're being treated buy the staff . An if you 're going to sell a house or houses for hundreds of thousands .Make sure that they don't cut corners on the materials .An the owner himself ,should follow up with each customer ,to make sure they're happy with there home .Yours ,Truly Mr. Donald L. Clark

Built a Guildcrest home in August 2008 and since then there has been service issues that no one seems to want to fix. The company is all about getting you into your home and getting their money but when it comes to service after the fact. Two thumbs DOWN!!!!!

Our home was built in 2002 and we couldn't be happier. We had a total house fire in February and the Guildcrest team had us in our new home in June. If we built again it will be Guildcrest and sales Agent, Jurgen Volrath. We have have recommended Guildcrest to two other families and they are equally satisfied. As with all new homes we had a few concerns but all were taken care of efficiently. We will be taking a future Guildcrest customer to Moorewood in the next couple of weeks.

We have had many issues with this company. The drywall is our main complaint. We have just put pine V-joint on the ceilings, and the drywall is so crooked, that when the trim was put on, it just ruined the whole look of our ceiling. There were many things left undone also on the final list. We asked many times for the items to be completed, and finally we gave up trying. Overall, we are not happy with the quality at all, and would not recommend these homes.