Giles Industries

Love my house been then I have had roof problems, floor problems, heat pump problems its crazy just had the roofer out and he ask was it owens corning shingles called giles and they said yes , well my roofer told me that if the shingles are under 5 years old they might can get owenscorning to replace them I will find out more in the weeks to come, the roofer said it would take about 10 weeks from start to finish because they have to test the shingles all this money we spent .... I do like there floor plan but I guess you get what you pay for I feel like we should have just got a stick built house.. I too would Not recommend a home by this company.. egreen@homesc.com

First off let me say ,Jerry's homes at Atkins,Virgina is a great place to buy a home from.They are always with you if you need them.Now ,the homes they carry are lovely and very well constructed.My daughter and I looked for a home like the one we brought from Jerry and Kelly for over eight years and now we are so happy in our new Giles Home.

In my comment made on today, October 31, I made mention of the warranties on automobiles. That they have more of a warranty than a manufactured home. I left out the most important aspect, the difference in pricing. You pay almost four times if not more for a manufactured home than that of an autombile, but you only get a one year warranty. And about my bathtub, they wouldn't accept a credit card, I had to submit a personal check. Wonder why, maybe it would have something to do with me disputing the charge. Anyway I feel I have been totally ripped off, lied to and basically deceived. I hope that anyone who is even considering buying a Giles home will definitely do some serious investigation. My home is a pretty home, but you don't know what I had to do to get it there. And now problems arise again. Please don't be deceived by the looks, because they in them self are deceiving. They are cheap products, but can look good at first glance. I know it appears that I'm just trying to cause Giles problems, like I said you may buy one and have no problems or minimal problems and then again you might be faced with the problems me and the other people on this web site are facing. If you chose to purchase one I wish you the best, but I'm seriously doubtful that you will be happy unless things have changed. After my last encounter, it doesn't appear they have. Good luck in your endeavors.

I have already comment on this web site, but I have a few more things to say. I recently fell in our garden tub. I realized I didn't have any soap, so I got out to get some, and upon getting back in the tub I slipped and fell. I didn't think the fall was that serious because I wasn't render unconscious, it's hurt for a few moments,nothing serious, and I continued on with getting my bath. Not until I got out of the tub and preceeded to clean did I notice a severe crack in the tub. You could have taken two styrofoam plate and put together and that would have been comparable to the thickness in the bathtub. However, I did order another tub from Giles. When the tub came in this was the route it took. Manufacturer of the tub, which only used cardboard underneath the tubs, as the were stacked. No box or even plastic wrap. Received at Giles and stored until they received the check I had already sent to Dealership. Then put on one of their trucks, which I had received several defected pieces such as sheetrock boards, cabinet doors, trim, etc. It arrived at the Dealership filthy dirty, and I had previously been told that we would have to pick up as soon as delivered because they wouldn't have place to store. Neither us nor the Dealership expect it to come as soon as it did. Therefore they made room somewhere, and called me around 4:00PM that particular day to let me know it was here. However, she said that we didn't have to pick up immediately, just as soon as we could. My husband picked up the next day. When he went to get it, it was filthy dirty, and the Dealership can vouch for this. He accepted the tub and brought home. I had him place in our living room upside down, because at that time I was concerned with structure and manufacturing, I wanted to take pictures and compare to the old one, as I felt the old one was defected. The tub needed cleaning, but I felt that I needed running water to clean. The weather was very inclement and I felt to try to clean with a hose outside would delay the process of installtion. Therefore I had my husband install and clean then. Blind faith or ignorance on my part. At that time I found several different scratches and scuff marks. Now I'm being told it's not their problem, I accepted it. I wrote Better Business Bureau. Another problem in addition to all the rest, is spotting on the ceiling of one of my bedrooms. There is a ceiling board that is not flush with the other boards on the ceiling. I brought this to the attention of two contractor that were at my home doing repairs. Nothing serious just not textured right they would leave alone. Again blind faith and ignorance. Now I worry that my ceiling may come down at any point. It will be repaired by us because of the ceiling damage. I'd like two questions answered. I was told not to worry these home were built as structurely sound as a "stick" home. Then why do they have a one year warranty stuck on them. Also, I'd like to know why an automobile has more of a warranty than a manufactured home. To me I see no difference. They are both on wheels and depreciate the same, except you live in a the manufactured home that is structerly sound as a regularly built home. I intend to propose these question to the Housing Authority and my Congressman. I have been told to just let it go, it's driving me crazy. Driving, that's a joke, I'm already insane. Why stop now. It won't get my sanity back. Maybe I can help stop this from happening to someone else. It's to late for me.

I can' begin to tell anyone all the problems I have had with Giles. I will admit that I did have a good General Manager at the dealership, and I had to contact the manufacturing facility in New Tazewell, TN. The Production Manager was also very helpful. We bought our home in October 2007 and I have had nothing but trouble. They were still working on the home in April of 2009. I did have a few good contractors and one couple was excellent. I thought maybe my problems were over then. Unfortunately I was wrong. I now have more problems with more severity. I'm submitting a letter to the Production Manager, which I spoke of previously. If some resolution cannot be made, I honestly feel that I'm going to have a nervous breakdown. As I stated, there's not enough room to discuss all my problems, but I'm like the above individuals PLEASE WHEN PURCHASING A NEW HOME, DO YOUR HOMEWORK. I don't know what there problem is, but believe me it's serious. I would be glad to talk to anyone that owns or plans to buy a Giles Home. My telephone #276-496-7261. If I'm not home, please leave a message. I would never want anyone to go through what I have gone through. If you do have a Giles home, and are satisfied, I'm very happy for you. If you own one and are experiencing even half the problems I have, my prayers go out to you. I have always believed that you can't continue to do people like this without it coming back to you. I don't want to cause problems, I just want a home that I can be proud of. I hope with all my heart that these people will be able to correct the problems I'm having now. If not, I do intend to go as far as possible to take care of this situation.

As soon as we got the home we had nothing but trouble ,Service is a joke I dont know what the head HONCHO's are doing but it's not to make the home better,The dealer points the finger at the Manufacturer and then they say it's dealer problems,well all I know is my siding flaps around like a bird with no legs,when its windy and the glue they use in the home is horrible ,we had to put plastic over the wall and resheet rock it so we dont smell it,it would nock you down from the fumes.windows leaked ,air comes thru the side of the window from not insulating it,I ordered OSB side, that was never put on ,I think they hired a bunch of boy scouts to learn,Buyers Beware

Call the better business Better Business Bureau,and I have wrote articals in the papers all around I rather see them out of business then, see some one get a home thats not what they planned on getting (HEADACES)

If you are thinking of buying from Giles Industries, PLEASE RETHINK YOUR DECISION. Our home arrived March 2006 and thus began the problems. Several things were fixed including roof shingles, a roof leak, plumbing work on the shower and hot tub of master bathroom, and NOW a slow water leak (in the 2nd bathroom, that we never use) that has rotted out the bottom of a the connecting wallboard. From the looks of the mold, this slow leak has been occuring SINCE March 2006. Their plumber needs an education on how to tighten things properly, as the slow leak could have easily been remedied by ensuring things were properly tightened.

First off I would give them a - 5 star rating. I WAS very happy with my Giles home I purchased in March of 2007 until...... WATER LEAKS. I had a roof leak that was "FIXED" in July of 07 and numerous plumbing leaks. Heck the first night I spent there I had to use my secound shower. Turns out they hadnt even hooked the hot water line up going to my master shower! Then I finally had to get my lawyer to write a letter to Giles to get my "UNDER WARRANTY" leaks fixed. Now January 09 I find out that my roof leak that was "FIXED" has now ruined nearly a whole bedroom. If you are going to purchase a manufactured home and expect a good "FINISHED PRODUCT" not just something that looks ok on the outside..... I wouldnt recommend a Giles manufactured home.

me and my wife are enjoying our new home but we have a problem with the shingles. they are leaking and i cant get them to stop and i am afraid they are going to rot out the back wall

WE HAVE BEEN LIVING IN THIS 32X64 HOME FOR FOUR MONTHS NOW AND LOVE IT VERY MUCH BUT HAVING PROBLEMS WITH THE SHINGLES ON THE ROOF. THE STAPLES THAT HOLD THE SINGLES DOWN ARE BACKING OUT OF THE ROOF AND RISING THE SINGLES UP AND WIND BEATING THEM CAUSING THE SINGLES TO CHIP OFF. I AM VERY UNHAPPY WITH THIS AND HOPE TO GET THIS PROBLEM WORKED OUT.YOU CAN CONTACT ME FOR MORE DETAILS IF YOU LIKE CELL PHONE 606-209-1087