(Part of Clayton Manufactured Homes/CMH)
405 S. Broad Street
New Tazewell, TN 37825
Website: Giles Industries Website
Giles Industries Description:
(Part of Clayton Manufactured Homes/CMH)
"...Since 1959, Giles Industries has been building manufactured homes (sometimes referred to as mobile homes, trailers, singlewides, doublewides, or HUD homes). Throughout our site, you will find information on Giles Industries and the 14, 16, 24, 28, and 32 single section and multi section models we build..."
Providing these building styles:
Providing modular homes and buildings in:
- Manufactured mobile homes
AL, AR, DE, GA, IL, KY, LA, MO, MS, NC, OH, OK, SC, TN, VA, WV
|How Long in Business||1959|
|Yearly Avg. Number of Homes (Est.)||Over 500 (mobile homes)
|Professional Organizations/Affiliations||MHI (Manufactured Housing Institute)|
(Architects & Draftsmen)
|No architects on staff|
|Builder Network||Over 100 retailers|
|Location of Factories||New Tazewell, TN|
|How to Buy a Home||Available through retailers|
|Building Materials||Wood construction steel base|
|Energy Efficiency||Insulation 11-19-19|
|Construction Timeframe||3 to 5 weeks|
|Customization Flexibility||No significant customization allowed|
|Amount of Floorplans||Over 50 online home floorplans|
|Avg. Cost per Square Foot||$50-$70|
|Avg. Transportation Costs||Varies by location|
|Avg. Placement Costs||Distributor to provide|
|Site Preparation||Not provided|
|Garage/Deck Availability||Not available|
|Possible to Addon to Existing Home||Not offered|
|Delivery Range||Southeast US|
|Number of Factory Inspections||Upon completion|
|Number of Building Site Inspections||N/A|
|Information Package||Information available on their website. Including complete online brochure.|
|Editor's Rating ||
|Editorial Review||Giles Industries is a provider of manufactured mobile homes. This family owned company is building good quality mobile homes but if you have the money you should probably consider a modular home. These mobile homes might have trouble blending in a neighborhood of stick-built homes. Even though they do not provide customization they have raised the quality of their standard models which allows them to mass produce better quality mobile homes. They are one of the better producers of mobile homes and even have some models with over 2000 square feet. At the end of the day they still produce mobile homes and mobile homes in general seem to have many more complaints than modular homes.|
|Mystery Shopper Rating ||
Personal Reviews of Giles Industries
Michael Wycoff from Gaffney SC
I bought the King Air model moved in on feb 16,2015 we have been in the home for 6 months and have had leak after leak we now have mold in the home that we had set up on our own DO NOT LET THE MANUFACTURE tell you what it is they tried to tell us it was mildew, it was black mold . they will not call you back for work that needs to be done you have to constantly stay on top of or you would never get anything out of them my ADVISE DO NOT BUY ANYTHING THAT THEY MAKE YOU WILL GO THROUGH HELL!
Floyd Fox from United States
I purchased the Arlington IV 4 BR 3 Bath 28'x76' home in October 2002 and have had nothing but problems in getting the company to honor the warranty on the roof. I've had a roof leak for 2 years now and have called, filled out a online complaint form at Giles website, left voice messages, and still have not even had the courtesy of a single reply! The construction of the home is shoddy with glue left all over interior walls, a light switch in the master bath that is put in at about a 45º angle from the way it is supposed to be, not enough staples used and inside trim coming loose all over the house, etc. I would not recommend anyone buy a home from a manufacturer who lets work this sloppy be shipped out or delivered to customers! I don't see how these people sleep at night selling homes like this! The model on the lot was superb, but the one delivered was God awful! If your thinking about purchasing a manufactured home don't buy one made by Giles of New Tazewell, TN or you'll live to regret it like me!
Lisa Cooper from Nancy,KY
I love my Giles home, I have had it for 17 years, and I am looking to buy another one if it has the plywood floors in it, We are needing a bigger one.
Angie Guenther from Verona ky
I like the floor plan purchased the 2014 Game changer. I know you get what you pay for but the materials they use for the cabinets and linoleum are beyond cheap and also the switch plates. Also the workmanship is awful I guess there is no pride in making things anymore even mobile homes. I am a little disappointed in my decision of this company should have done more research before purchasing
Ky. Col. Mark Brown from Russell Springs
The reason the rating is/was so low,they offered no negative numbers!I've owned a Giles Mobile Home (Bought new in 2006)I have but 1 piece of advice.If you have the money to pay for your home in full,DO NOT DO IT!Central Air went out within 4 months,Hole where a know was knocked out of plywood,they sent someone to address the problem (didn't even have tools!)(and he broke my phone jack!But,didn't say anything about it!)Weak floor joist in my front bedroom since day 1!Put lip stick n mascara on it to where it hopefully went out of warranty.It didn't hold that long and i made them aware of both problems.Dryer Vent leaked in the 1st six months and Giles said "That's a maintenance issue!"In 6 months time????Barely got 6 years out of a 10 yr warranty roof!Then come to find out some Dumb @&& at Giles had put channel locks to the plastic drain to tub.So,now i'm dealing with a Bathroom water issue DUE TO GILES NEGLIGENCE!!So,if you have the money to buy one of their homes.For Petes sake DON"T PAY FOR IT IN FULL!If i had it to do all over again,i would've financed the home and put the money in an interest bearing account and they would've had to come and got this piece of Sh!@!!So,either GILES Builds the absolute sorriest mobile home in the business or i got their Lemon!Sincerely Ky Col Mark Brown P.S. I don't see how Giles big wigs sleep at night!At not 1 point where or did they ever do the RIGHT thing.A lemon is a lemon and i could make a ShLoad of Lemonade for almost 28,000.00 Bucks!Caveat Emptor AKA Buyer Beware!!!You are fixing to buy the most over priced,underbuilt home you could ever buy!With stapled on Shingles & Ridge & Roof vents!Junk,junk,junk is all i can say!I hope i have informed a few as this is my mision to keep anyone else from getting taken as i did!Just remember Giles,You Reap what you sow!Oh!& love,love ,love my two dollar plastic bathroom sink!That really makes a good impression on a lot of people!
mary jo conley from princeton,wv 24739
purchased giles mh, some three yrs ago,upon moving into the home many health issues with myself began, mostly respiratory, saw onocologist to rule out lymphoma, whic that god was negative, however it was finally determined my health issues were coming from within our new home. finally we ripped up all the carpet, and if you could have seen the saw dust, and a fine granular like powder that was certainly someting no one should be inhaling, my suggestion to you is to observe the building of you homes closely for surely someone is going to sue the britches off you. we still sweep up this dusty looking sandy stuff, the just layed the carpet over all this mess and so what if someone gets sick, why didn't is submitt a complaint early on, because i am a softy, don't rock the boat person, but morally i feel you should know this happened, maybe it will prevent someone from going thru what i have. i now wish i had video this mess, so ya would not think of me as a kook. sales rep could not have been better, here to rectify all small problems, so my hat is off to them
Mike and Rose Studdard from Etowah Tn
Wish we had read the reviews before we purchased from this company. Terrible service if and when you get any, example: wind blew off shingles 2 months ago and a worker for the company comes today in the snow and rain with 33 degree f temperture and replaces them with tar caulking and makes the statemant that it is wrong but the company ordered it done. We have had many other issues in the first year of so called warranty. Their contract is a joke and was not honored by them, example: no inspection by them before moving in. Had to hire someone to clean it up. They could care less if you are happy or not. Their retail outlet that we purchased this house from no longer sells their homes. Too late for us. Definately would NOT recommend this company.
Julie from Ohio
I have had nothing but problems with this mobile home. We purchased a 16x80 in 2007 and had problems from the start. My back door leaked they came and fixed it three times and finally we just put a porch with a roof on because everything they tried didn't help. Now I find my roof as been leaking and water has been running down my walls and getting my carpet wet for who knows how long. Both the windows in my kitchen leak and my inside walls are ruined and crumbling beneath them. DO NOT BUY A GILES HOME!!!!!! Worst mistake I've ever made and sadly by the time I get it paid off it probably won't be fit to live in.
Tammy Winters from Midkiff, WV
As far as the layout of the home, I like the open space. It's a pretty home. But, I am having the same issue as many of the other people who have complained....something is leaking somewhere. I have a 2009 singlewide and one of the bedroom walls has mold on it. I really didn't think about it being under warranty for that and will have to contact Giles customer service to check on it. I'll cross my fingers, but I'm not feeling confident it will be fixed.
Jan from Woodbury TN
We purchased our Giles Home 7/18/2012, it is now Sept.8, 2012. We have many small problems and MANY LARGE problems which started on the very first day in our home. We paid for this home outright as it (THANK GOODNESS IS JUST A STEPPING STONE UNTIL WE BUILT OUR DREAM HOME), which we positively will not be a Giles home and I must say the sales people at Meadows Homes in McMinneville TN really did a good snow job on us also about how great the Giles home is, "they are the number one manufacturer in TN and they will stand by their products". WRONG so far anyway. Both my husband and I are very upset with both the way this home has been built, the way they use the cheapest of materials in their homes. Like I read from other people here who have complaints, it really looks great, then you purchase it, but when you live in it for just a day you start finding things put together wrong, our second bathroom sink can not be used due to the faucet is broken upon delivery. Here we are going into our second month and our problems are still not fixed. I say our problems because since just living in our new home from Giles for a couple of months we see so many problems. We have a major leaking problem over the front door. When it rains as it has for the past few weeks, the water comes in the frame around the door and also through the door. The carpet is now getting runed due to the water damage, the door is not hung correctly, like so many other doors in the home, and we are now seeing what a very cheep home this is for our hard earned cash to buy what we thought would be a nice experience on our step to building our regular stick built home. Believe me, this has made my husband and I even more determined to get started on our project of building our dream home. As for Meadows Homes where we bought this thing from and also the Giles people who threw it together, we would not be able to recommend either one of them to ANYONE. We have kitchen problems, wall problems, floor problems, cabinet problems and trim problems. We even have a small master bedroom closet that opens and closes inward. That means we can not hang any clothes on the shelve that is closest to the door for almost 2 ft. as the door when opened hits all the hangers. My husband has since got tired of waiting for Giles or Meadow Homes to come out and fix the door of our closet, he took the door off himself and we are in the process of putting the door on so (as other closet doors are hung) open outward. Since we haven't heard as to if or when these people will come out to fix our problems, we have to go ahead and fix some by ourselves. After all, it is our "NEW" home and we did want it as nice as it can be for our children even WITH all the problems and cheep workmanship. I almost cut my fingers when shutting the laundry/pantry doors due to the nails sticking out the back of the door. If I wouldn't have thought real fast I could have had a very bad problem with deep cuts on my fingers. So, like all of the others I have read here about the Giles Homes, shame on them for their shoddy workmanship and then turning around and not fixing or taking care of their problems. As you can see, we will definetly not recommend these people to anyone of our friends, which we have many. People can't believe the shape this home is in. We would like our problems fixed so we don't have a home to resale. You would think since it is a 2012 home and we paid cash for it, we should be a really good customer. The Meadows Homes were trying to sell us on another Giles home, a Modular Home. NOT ON THIER LIFE! NOT after the experiences we are having with them and their cooperation of fixing these problems So, anyone who is reading this, PLEASE find someone else to build your single or double wide home. We are very upset and very very displeased with their products and their materials they use in their products.
Roger & Penny Griffith from georgetown ohio
We have made a list of things that need fixed and ByPass homes in Flemingsburge KY is slowly working on fixing them. There are a lot of little things that we have requested fixed and there are a couple MAJOR items ( The roof needs replaced and the back door leaks ) that we are waiting for them to fix. We are up in the air at this point as how to rate Giles and ByPass but so far they are communicating with us on the problems and fixing some of them. The major problems are our concern at this time of course. We feel that they will take care of them. If they FIX all of these items then we will be extremely happy with our purchase. If we have to fight to get things fixed BEFORE winter really hits then we will not be so happy. I hope to have more details on how things go but I hope it is all possitive. My wifes sister and her husband want to buy one and put it next to ours but they are waiting to see how we do in gettings everything taken care of satisfactory. More to come on our situation positive or negitive.
Sheila Hensley from Mt Sterling KY
The mobile home sales did not give us the home we bought it was also badly damaged and we are yet to get many of the repairs made to our home. Nothing seems to work in it and we even have a leak around our patio doors, the trailer sales will not come out and fix the problems nor will the manufacture.
Edward C. Hodges from Lexington, Kentucky
We purchased a Giles doublewide home for my in-laws about 6 years ago. My wife and I now live in the home after the in-laws passing. Recently while adding a porch rood to the front of the home I discovered that the house is very poorly constrcuted. There is no sheating on the exterior walls which is why the exterior vinyl siding has such a wavy appearance. I have had a leak in the rood which I recently undertook to repair. Whatever roof sheating is beneath the shingles is very poor quality and has already begun to disintegrate presumably due to the heat. The rafters are 2x4's 24 inches on center. I would be very afraid to get on the roof and can't imagine how we will be able to re-roof when necessary which will be soon. Overall, I would give Giles a failing grade.
LeAnn from Big Stone Gap, VA
I purchased a giles sectional home three years ago and I am delighted. I love my home. The features and energy efficiency of this home makes it a joy to live in. I have never had any complaints.
Jane Gibbs from Corryton, TN
Love,love,love my new Giles home. Great floor plan. Best investment I ever made.
Mae Simpson from middlesboro kentucky
I thought i had found my dream home. It ws sopposed to have been built new but when it arrived i cried and am now sick dailey because i have to live with this messede up home. from what i have been told everyhome to almost all homes sold are messed up and have to be majorly repaired and this takes months maybe longer and still dont get satisfaction. my ceilings are messed up, my walls are a disaster being patched up, the cabinets is a piece of junk falling apart. my house was filthy upon arrival,walls and floors also doors and walls have to be replaced. the siding is all messed up, Endless to say i would never ever recommend a Giles home to anyone they are cheaply made and you dont get a good looking wuality home for what you pay. Watch the dealers too.
Douglas Fitch from Concord, Va
I love my home, the floorplan is exactly what I wanted in a home. I have been having alot of trouble with the floors in the home, tubs, commodes cracking. The floors are giving away from under your feet. I have a place in my floor in the living room that if you step in that one spot you will fall completely through. I have contacted Giles several times regarding these issues, but have yet to receive a call back from them. My home was a special order in 2007.
samona parks from west virgina
I bought my 16x80 tralior from quality homes in summersville,Giles is who built it though i lived in my house 8 months got my first leak my roof and also water would run down 2 windows in my living room it sucked i would call a the did was give me the run around,well they fixed my windows they dont leak anymore but my roof still does when it rains i have lived in my house for only 3 years,i love my house i would just like to have a new roof put on and be done with it i think i have been done dirty my daughter has bad allergies and i think i might mold in my walls i am a single mother it hard at times i cant afford to put a new roof on i just would like them to do the right thing....
Michael Lease from United States
I bought my Giles mobile for a summer house at Lake Cumberland, Kentucky. When I recently replaced the factory windows with double insulated vinyl, I found there was no vapor barrier. It has the metal siding, pink insulation and then wall board!! I cannot get the engineer at Giles to call me back. The dealer said I did not need a vapor barrier? In colder weather with the furnace on moisture will show up on the walls in the master bedroom closet.
Mary Michael from S.W Virginia
First off let me say ,Jerry's homes at Atkins,Virgina is a great place to buy a home from.They are always with you if you need them.Now ,the homes they carry are lovely and very well constructed.My daughter and I looked for a home like the one we brought from Jerry and Kelly for over eight years and now we are so happy in our new Giles Home.
Ashley from NC
If you are thinking of buying from Giles Industries, PLEASE RETHINK YOUR DECISION. Our home arrived March 2006 and thus began the problems. Several things were fixed including roof shingles, a roof leak, plumbing work on the shower and hot tub of master bathroom, and NOW a slow water leak (in the 2nd bathroom, that we never use) that has rotted out the bottom of a the connecting wallboard. From the looks of the mold, this slow leak has been occuring SINCE March 2006. Their plumber needs an education on how to tighten things properly, as the slow leak could have easily been remedied by ensuring things were properly tightened.
Chuck Style from Deep Gap NC
First off I would give them a - 5 star rating. I WAS very happy with my Giles home I purchased in March of 2007 until...... WATER LEAKS. I had a roof leak that was "FIXED" in July of 07 and numerous plumbing leaks. Heck the first night I spent there I had to use my secound shower. Turns out they hadnt even hooked the hot water line up going to my master shower! Then I finally had to get my lawyer to write a letter to Giles to get my "UNDER WARRANTY" leaks fixed. Now January 09 I find out that my roof leak that was "FIXED" has now ruined nearly a whole bedroom. If you are going to purchase a manufactured home and expect a good "FINISHED PRODUCT" not just something that looks ok on the outside..... I wouldnt recommend a Giles manufactured home.
leroy muse from rose hill virginia
me and my wife are enjoying our new home but we have a problem with the shingles. they are leaking and i cant get them to stop and i am afraid they are going to rot out the back wall
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