Deer Valley Homes

Hello to all who read these. I am the Manager of American Homes in Lafayete. I felt the need to respond to the comments posted on this website due to what we believe is mis-information. We have not been able to confrim or deny that any of these postings, good or bad, are in any way true or accurate. Except for the Brian Wiley and Chris Comeaux (who I will comment on in a moment). We at American Homes Have sold well over 100 homes in the past 2 years. Out of all the Homes we have sold, they have all been Deer Valley. Out of these 100 or more, we have had problems with VERY FEW. 4 or 5 that we can come up with. Unfortunately in this business you can not make everyone happy. There are just some people out there who are never satisfied. That comes with this territory (retail sales). We understand that, and wish there were ways to satisfy the unsatisfiable buyers. This is the case with Mr. Chris Comeaux. Deer Valley and American Homes bent over backwards to satisfy this gentleman. We were able to determine that he is just one of those few unsatisfiable persons. Proof to back this up is that the bank that he dealt with had the same problems dealing with him. He was never satisfied with their process, their terms, their costs, rates, ect. We were able to determine that we were better off letting him deal with his problems on his own. We do wish him luck in the future.
This just goes to show that most that are unsatisfied are more willing to do what it takes to bad mouth than the satisfied customers are to post about how satisfied they are. Like I stated earlier,,, over 100 sold, very few unsatisfied.
I mentioned earlier that we can not confirm the good postings either (except for one), which makes us believe that a lot of these postings are being done by other dealers trying to bad mouth Deer Valley, or even Deer Valley dealers talking good about their product. Either way, buyers need to visit with us and really do their homework. If they do, they will find out that Deer Valley provides some of the most satisfied customers around.

I bought a Deer valley home last year and have had absolutely no problems at all. After reading some of these comments, I have to believe that you just can't make everybody happy. The service crews were great, and the home is every bit as good as what they say. I decided to post this because I'm sure that the ones who are upset are most of the ones posting these. There are good ones on here as well,, but when you look at how many homes Deer Valley sells per year, there would seem to be a lot more happy people than unhappy people. Keep up the good work Deer Valley !!!!

Whew! Wish I had looked at this site before spending 145,000.00 (yes . . . 145,000.00) on our "Dream Home". Our dealer (Clayton homes in Brewton AL) did what they could, but the finish of the home was junk. Yes, I know it's a mobile home, but for 145k I expected a bit more. We made the mistake of ordering all the bells and whistles, but even the upgrades were garbage. The high end trim Deer Valley installed was pressed paper, and the fit & finish was horrible, even after 4 trips to fix things, I ended up having to rip everything out and redo it myself to get something that didn't look like cheap trailer trash. From a quick glance Deer Valley's homes look really nice, but the quality of workmanship is so poor that nothing fits or functions as it should. I work offshore, so my wife HAD to use Deer Valley's service guys. We paid thousands to have upgraded exterior doors installed. Four visits to fix & re-fix the extreme leaks around each door which caused pooled water to stand around the doors & grow mold on all the surrounding drywall resulted in nothing more than big globs of caulking in the wrong spots and a couple of six packs of empty beer cans laying around on our lawn. I finally had to take time off work to fix it myself & when I pulled the trim off the doors, I discovered absolutely NO blocking, shims, or insulation around the exterior door frames (I have numerous pictures to back up all my claims too if anyone is interested). Not a big issue really, only took 2 hours to fix each door right which makes me wonder why the Deer Valley "experts" couldn't manage to fix the problem even after 4 separate visits.

Since all the interior door frames & casing were just pressed paper, we are slowly changing them out, but the framing is so out of square/plumb that each door has been taking most of a day since I have had to cut all the framing loose & redo everything to actually get a door that is right. Not sure how this house ever managed to pass inspection (my guess is that the code inspector was either blind or was paid off --- I wish I was joking but I'm not). I worked as a remodeling contractor for numerous years & I have very rarely seen such unadvisable and poor construction/assembly techniques used, even by uninformed home owners let alone by suppossedly professional builders. The folks at Deer Valley Builders should be ashamed to turn out a product as poorly done as the home we purchased from them.

We are still trying to figure out how the DV workers managed to get everything so far out of square, because none of the window casings are square, every electrical receptical and all the ventilation grills are at different and interesting angles. Honestly, it's like they went out of their way to ensure everything was wrong. We had transom windows installed above every window throughout the house & the paper casings installed on them are out of square leaving all the windows looking uneven from inside the house, and the electrical recepticals installed horizontally under the windows were all in different locations & at different heights under each window instead of a consistent spot & height under each window as required by code. I have yet to find a 90 degree angle on any of the inside walls and all the doors either swing open or closed by themselves until you break the walls loose & redo them.

The mystery of the lumps in the carpet was solved when we stripped the carpet out to install hardwood floors & managed to pick up 2 five gallon buckets full of trash, trim bits, extra pieces of carpet pad & 9 new razor blades before we even started pulling up the pad.

Be VERY cautious about buying a home from these people! I would not wish the quality of workmanship done by these folks on my worst enemy. If you are looking for a well-built, nicely finished mobile home, you WILL NOT find that at Deer Valley HB.

We have had our DeerValley Home over 5 yrs and have been extremely satisfied. The quality of Deer Vally Homes is head and shoulder above all the other Manufactured Homes that had been reviewed or looked at. There were cosmetic repairs which Aaron handed effectively.Family and friends complements our home all the time. When I first walk into my DeerVally home it was identical to the floor plan I had with me, to sat the least I was total surprise. In other words I would buy another home from DeerVally Home. KEEP BUILDING!!!!!!!!!!!!!!!!!!! because I have land in Georgia, if I move I will again buy from you, Thank you

I ordered the house on 8/15/09, this was the beginning of one of the worst mistakes i have ever made. I was told by my dealership (AMERICAN HOMES IN PRAIRIEVILLE) that the house would take 3-5weeks to come in. This was the beginning of the lies. The house showed up on the dealers lot on 9/24/09 with plenty of damage to the sheetrock. The house was moved on my lot on 9/26/09, the blocking crew showed up on 10/01/09 and finished blocking,lifting the roof, and anchoring the house on 10/2/09. I was promised that the set up crew for the craneboard would be in as soon as this was finished. I found mold in the house on 10/4/09, i immediately notified them about this problem hoping they would get here quicker to fix the problem. The craneboard crew showed up on 10/5/09 to drop off tools. They didn't work on anything until 10/6 and 10/7 but didn't finish the job. Cody called on 10/7/09 to let me know he sent them home and he would finish it all. On 10/8/09 Cody was supposed to be onsite to start work, he did not show up until 10/10/09 to start working on the house. Cody had to change out 12 sheets of sheetrock and numerous bags of insulation to dry everything out.I had six different rooms that had mold by the time the guys got onsite to check it out. Cody bleeched the studs to fix the mold problems and got bleech on the carpet so this needed replacing now. Cody and Michael stayed on my site for 14 days straight working in this house. He walked through everything with me on Friday night 10/23/09 when i showed him things i saw that needed to be fixed. Cody fixed some things but was going to fix the rest the following week when he came back to replace the carpet on 10/26/09. This is when i realized it would be a fight to get them to finish this job. They did not show up until 11/05/09 to continue on completing my house. They fixed some of the problems and changed the carpet but didn't install the base board around the living room or any other room where they changed the carpet. I have spots on the sheetrock that need fixing, crown molding that needs some sealant so you don't see the cracks, tiles that are cracked, counter tops that are cracked, a light fixture globe that was ordered the day it was at the dealers thats still not fixed, ten of my blinds were cracked,beat up, and rusted on the ends, front door is out of wack by over a half inch, shower still leaks after being fixed twice so far and many more items that i have wrote down in my log of this joke of a deal. I have stressed over and over with this house and now its time to take it to another level. I was told deer valley will not warranty cosmetic items, the warranty was only on structure items but i don't understand how they say that their not going to warranty it, its never been fixed from the time it arrived on my lot. My only advice to anyone who would attempt to buy one of these houses would be to hire a lawyer before you get started at the dealership. If i had to do it again thats what i would do, the house i think would be very nice if the dealership and factory would back up there work and do it on a timely manner. I have not been able to close on my loan yet do to this poor quality work habits so thats causting me big interest payments on my loan that someone should reimburst and also had to pay one extra months rent to the man who bought my old place just because the dates these guys gave me never came true. I am living in the house now only one month later than supposed to be and house is still not finished. Its ashamed that you pay this kind of money for something and have to get a lawyer to straighten the problem out because this company can not back up there promises. One other piece of advice would be don't pay them the entire amount until you are satisfied with your house because if you do good luck on getting them back to finish the job. Keep very good documentation throughout the entire process of dealing with these people, names, dates, and times they lie to you because it will probably go to court and this helps you out A HUGE AMOUNT. When you hire a lawyer it makes their job that much easier. Run from this place or make sure that everything is legally documented with dates and times because you will then come out ahead. I totally agree with all of the other people on here that say how disappointed they are with deer valley and their dealers. This is very bad business and hopefully when i'm done with them they will understand that this is peoples houses and family that has to go through all of this and maybe just maybe they will turn themselves around and treat people fairly and not take advantage of them. Any person buying a new home needs to really look at this and make the best move for yourself. You should really look at building a house, its the same amount of stress just better workmanship. One other piece of advice would be to make sure that they understand completly that they are responsible for cleaning your yard after they finish part of the work because i had forty eight extra large bags of garbage that i had to pick up and bag, this was also these guys lunches and any other meals they had. Its pretty discusting to pick up someone elses garbage like this. This is not counting what i burned from the pile of junk they left in my yard. I have pictures of everything from inside the house to the four piles of garbage they left scattered in my yard.

Hey folks i need to eat a little crow.I made my prior statement without getting my facts together.My anger clouded my judgement.I was ticked at the dealer and took it out on deer valley.Truth be known Aaron and servicemen that i dealt with where outstanding.We really liked the service and the guys went out there way to take care of our service issues.Thanks Aaron yaw keep up the good work

Well folks i wished i would have read this first.We down here in texas an things or no better.Cracks cracks &more cracks.One thing is still the same LOUSY SERVICE. The dealer and manufacture are giving us the same old story. aviod these unless you lies,waiting,more lies followed by a good runaround avoid this home an company like the plague

I love the mobile home that my mother and stepfather bought but the problem we are haveing is that a window got broke and we told the people that set up the mobile home that is was broken in april. But they didnt told us that yall dont make the windows that are in the mobile home we have. So when my mom went to find out about the window and the progress that was going on to get a new one. She found out that we will have to go awhile longer without one till they make us a new one. I think the Deer Valley Mobile Home office in Lake Charles,Louisiana need to be checked in on and overhauled with new people so that the people down here can get the propper service they need Thank You for seeing my message.

I am pleased with my home but displeased with the service and quality of repair work. There have been three different crews in my home and it still is not repaired. The service men were very polite and seemed to want to make sure my problems were fixed but that didn't help with the quality produced. This is not the only complaint I have but it is one. It took me a couple of years to find what I wanted and I found that in a Deer Valley. The dealer assured me that this company was of fine quality and from what I read online, everything pointed to that fact. However, when my home arrived, the tile in the kitchen, dining, and sunroom were mingled with two different colors and texture of tile. I was told by DV service guy that there was nothing to be done because they no longer use the tile I ordered other that replacing it with the color I didn't want OR ordered. Then, I was told the tile could be removed from the master bath to replace the pieces that were the wrong color and replace the bath tile with a smaller tile. I agreed. I will I could show customers pictures of how that turned out. Miscut edges, pieced together tiles. I cried. Truth be told, I do not want Deer Valley repair persons in my home again. I will be sending photos of the work done to DV company and have already showed these pictures to others who have inquired about these homes. I did not purchase a "house" for my children and myself, I purchased a home. The repairs on my home will be fixed as some point, but you can bet, NOT by Deer Valley.

Wish I had made a different choice. Quality was below reasonable expectations.

1 star because I still love my home BUT, the workmanship is worse than poor and the company does not stand behind their products as promised by both the company and by Wheel Estate in Tupelo, MS where we made the purchased. There are cracks galore in the sheetrock that of course were 'promised' to be fixed. You can actually see the floor beams through the vinyl tiles which pictures were actually taken of and then mysteriously disappeared. Wheel Estate send their guys out to look at it and nothing came from that either. There is a HUGE...let me say that again....HUGE crack in the ceiling that runs across the kitchen and into the pantry that has been 'fixed' once but was back as soon as the weather changed. There is another crack now that runs from the desk nook through the laundry room. It is NOT a continuation of the other crack. This is on the oposite side of the home. The mantel has craked and pulled away from the wall's edge (again). The fireplace has cracked. There are new sheetrock cracks if not daily, then weekly or I might even give it monthly but there are new ones nonetheless. The crown molding is falling down all over the place. There have been some real bozo's out here to fix things and one guy that I thought might actually be helpful, but that thought was just a thought. There is SO much wrong with this home that I regret the purchase. Again, I love my home...the layout...that's it. All of the pictures that have been taken here have disappeared, as I mentioned earlier. Our 'file' has been misplaced for months at a time. We are going into our third year and I feel like during the first year we were put off just to get the company past the warranty period so that they didn't have to fix anything. Poor, poor, POOR workmanship by a company that does NOT stand behind their work and now I can see why. Thing is, we were promised by Wheel Estate that oh yes, this is a great solid home that we would surely be happy with. Of course, they wanted the sale so as far as I'm concerned they're no better than Deer Valley. I can not and WILL not recommend Deer Valley OR Wheel Estate to anyone interested in purchasing a manufatured home. The reason we went this route to begin with is because we moved up here from New Orleans after Katrina and had to have a place to live. At this rate, we're going to have to figure out something else to call home before this thing falls down around us. We know several people who own manufactured homes and cannot believe the condition that ours is in compared to their OLDER home. My dad lived in his home for TWENTY years and did not have NEAR the problems that we are experiencing. Shameful, shameful, SHAMEFUL!

We purchased a Deer Valley Home in October of 2007. The quality is unbelievable. We actually faxed them a floorplan we liked from another dealer and they built it for us. What a beautiful home they created for us. Nothing but minor fixes that the crew took care of immediately (small cracks in sheetrock & moulding). Their customer service was excellent. We couldn't be happier!! Thanks Jason from Columbus, GA and Aron @ Deer Valley in Alabama!

We purchased a Deer Valley May 2007. We have had many, many compliments and even had a contractor tell us that this heavy type home is what is hurting the stick built construction market. The folks (Brandon,Ken, Marvin, Roxie) at Wheel Estate in Tupelo, Ms took care of everything we asked. The finishers and repair folks have arrived sooner than we expected and have done a wonderful job. We have no complaints at all and continue to recommend Wheel estate and Deer Valley.

The home itself is very nice. Problems began when the house was set. Cracks in the walls, ceiling etc. Cabinet door feel off and was not fixed. Foundation problems are causing the exterior walls to buckle causing more cracks in the sheetrock. Several calls have been made to the manufacturer with no response or promises to come and fix with no results. Our bathtub has had a crack for 9 months and we have been told many times someone would come as soon as possible to replace it. No one has shown up yet. Our 30 day inspection was completed after 4 months and at 9 months we are still awaiting our 90 day inspection. We have multiple drywall cracks, cracked tiles falling off of the tub surround and many tiles in the floor coming up. We shopped for mobile homes for months before deciding to purchase a Deer Valley. We knew the price was several thousand over other manufactures but believed the construction to be superior. We were wrong in this assumption. This home is the definition of a TRAILER!!!! Avoid this company at all costs!

I actually bought a home from them last year and only had one small fix, and they mailed me a check. Sweet.

We bought our home in December of 2006 and have loved it. We never had to call anyone to have repairs made. the vendor we bought from was excellent and took care of everything before we knew it was a problem! his crew wasvery clean and effecient. I would buy another Deer Valley home, but don't think I will ever need too!

If I had been given the choice of "0" stars..that would be my rating..I bought a beautiful deer valley home in October of 2006, I had a crew of I guess a man and daughter to come out and stay about 3 days, they did do at the work...they mudded right over cracks..no taping..took up 2 tiles and replaced them..put the siding on the ends of the home..WRONG..painted at it..made sure they loaded up EVERYTHING that deer valley had sent with the home...and made a point to tell me they would be back in 2 weeks. Well, while waiting..my hubby was transfered to Texas to work..so Ive called and explained I didnt want to be pushy..jus when they had a team in the area, my mother was right down the road. I requested that they repaint my kitchen and baths because they paint was not kitchen and bath and therefore could not be wiped down. Well, I had another team of 2 men come, they did the union at the ceiling..and they were being sent to another home for 4 or 5 days, and would be back with all the right materials to finish...well, needless to say they have not returned either..had 2 more guys come out..in..May of 08..my mother let them in..there is still notes all over the home of repairs that need to be done..huge "X"'s all over the walls where there are cracks..and they only painted my kitchen!! Was told by Wayne the repair guy that Clayton Carpenter said only paint the kitchen...well I was told that when I purchased this beauty for over 100,000.00 that I also paid for deer valley to come and do these things...everyone that comes to my home falls in love with my step down kitchen...but rethink purchases when I explain how horrible they treat their customers...I also have warped walls...I have tried several times to reach Clayton Carpenter...left messages..NO RETURNED CALLS...Ive called Better Homes and Cavalier Homes in Hattiesburg, MS where I purchased it..and they "say" they cant reach him or get him to return calls either..so advise to prospectives buyers>>>>>>they are very very beautiful homes, but their customer loyalty, and service are as bad as bad can get..they SELL homes and then FORGET everthing and everyone else!!!!

My husband and I bought a deer valley home in june, 2006 and we have been very pleased. We had a few minor problems at first-- sheetrock cracks,closet doors, and closure of back door but we had a crew to fix the problems. we love our home.

Our home was delivered on October 31,2007. We sent a list of approximatley 75 items that needed repairs including cracked sheetrock, tiles falling off counters, floor tiles coming up, warped walls, missing fixtures, door stops, non-working microwave, cracked fireplace, etc)and they scheduled a team to come fix the problems. The first "team" to come in were here for about two weeks but of course those were not 8 hour days. This team made more of a mess than repairs (I think the local 5th graders could have made more progress with less mess)and stated some of the repairs we requested would need to be done by the factory. The second local "team" (one person) agreed the repairs needed repaired but didn't have the tools or supplies (saws, paint, etc) needed and had some very interesting ideas about why repairs couldn't be made including the crown molding couldn't be repaired because it is plastic (which we don't believe it is). We wanted all the repairs done before we moved in but decided on December 14 (6 weeks later)to go ahead. We spoke with "Elvis" at the factory and was assured they would still fix what needed fixed and they would protect our furniture and belongings. We faxed a sheet to the factory per their request on January 4, 2008 and were told they would be there the next week to begin. Today is February 4, 2008 and stll no repairs. They have scheduled our repairs four times. Some of the "major" repairs include: our vent system does not have air going to the master bath or bedroom closet and insulation keeps blowing out of the vent in the den, we have no underpinning and our pipes keep freezing, and the repair of the bottom board which the State of Arkansas inspected and said was wrong and could lead to "rodents" entering the house has not been done. Cosmetic repairs include paint drips and splatter on on the walls and floor tiles from the earlier repairs and joints in the crown molding look worse than before where they were repaired and only a few were even attempted. Other repairs needed: doors still hang crooked and the back door won't close or lock correctly. The local company did come out and fix the tie downs the state had inspected and found to be done incorrectly. Would I buy another Deer Valley home? I'd think about it long and hard. It seems to be structually sound but if you can't get repairs done and parts in you really don't have what you were promised. Two other family members brought different brand houses and they had all their repairs done to their satisfaction within two months of the purchase. To say I'm disappointed is an understatement.