Deer Valley Homes

I am pleased with my home but displeased with the service and quality of repair work. There have been three different crews in my home and it still is not repaired. The service men were very polite and seemed to want to make sure my problems were fixed but that didn't help with the quality produced. This is not the only complaint I have but it is one. It took me a couple of years to find what I wanted and I found that in a Deer Valley. The dealer assured me that this company was of fine quality and from what I read online, everything pointed to that fact. However, when my home arrived, the tile in the kitchen, dining, and sunroom were mingled with two different colors and texture of tile. I was told by DV service guy that there was nothing to be done because they no longer use the tile I ordered other that replacing it with the color I didn't want OR ordered. Then, I was told the tile could be removed from the master bath to replace the pieces that were the wrong color and replace the bath tile with a smaller tile. I agreed. I will I could show customers pictures of how that turned out. Miscut edges, pieced together tiles. I cried. Truth be told, I do not want Deer Valley repair persons in my home again. I will be sending photos of the work done to DV company and have already showed these pictures to others who have inquired about these homes. I did not purchase a "house" for my children and myself, I purchased a home. The repairs on my home will be fixed as some point, but you can bet, NOT by Deer Valley.

Wish I had made a different choice. Quality was below reasonable expectations.

1 star because I still love my home BUT, the workmanship is worse than poor and the company does not stand behind their products as promised by both the company and by Wheel Estate in Tupelo, MS where we made the purchased. There are cracks galore in the sheetrock that of course were 'promised' to be fixed. You can actually see the floor beams through the vinyl tiles which pictures were actually taken of and then mysteriously disappeared. Wheel Estate send their guys out to look at it and nothing came from that either. There is a HUGE...let me say that again....HUGE crack in the ceiling that runs across the kitchen and into the pantry that has been 'fixed' once but was back as soon as the weather changed. There is another crack now that runs from the desk nook through the laundry room. It is NOT a continuation of the other crack. This is on the oposite side of the home. The mantel has craked and pulled away from the wall's edge (again). The fireplace has cracked. There are new sheetrock cracks if not daily, then weekly or I might even give it monthly but there are new ones nonetheless. The crown molding is falling down all over the place. There have been some real bozo's out here to fix things and one guy that I thought might actually be helpful, but that thought was just a thought. There is SO much wrong with this home that I regret the purchase. Again, I love my home...the layout...that's it. All of the pictures that have been taken here have disappeared, as I mentioned earlier. Our 'file' has been misplaced for months at a time. We are going into our third year and I feel like during the first year we were put off just to get the company past the warranty period so that they didn't have to fix anything. Poor, poor, POOR workmanship by a company that does NOT stand behind their work and now I can see why. Thing is, we were promised by Wheel Estate that oh yes, this is a great solid home that we would surely be happy with. Of course, they wanted the sale so as far as I'm concerned they're no better than Deer Valley. I can not and WILL not recommend Deer Valley OR Wheel Estate to anyone interested in purchasing a manufatured home. The reason we went this route to begin with is because we moved up here from New Orleans after Katrina and had to have a place to live. At this rate, we're going to have to figure out something else to call home before this thing falls down around us. We know several people who own manufactured homes and cannot believe the condition that ours is in compared to their OLDER home. My dad lived in his home for TWENTY years and did not have NEAR the problems that we are experiencing. Shameful, shameful, SHAMEFUL!

We purchased a Deer Valley Home in October of 2007. The quality is unbelievable. We actually faxed them a floorplan we liked from another dealer and they built it for us. What a beautiful home they created for us. Nothing but minor fixes that the crew took care of immediately (small cracks in sheetrock & moulding). Their customer service was excellent. We couldn't be happier!! Thanks Jason from Columbus, GA and Aron @ Deer Valley in Alabama!

We purchased a Deer Valley May 2007. We have had many, many compliments and even had a contractor tell us that this heavy type home is what is hurting the stick built construction market. The folks (Brandon,Ken, Marvin, Roxie) at Wheel Estate in Tupelo, Ms took care of everything we asked. The finishers and repair folks have arrived sooner than we expected and have done a wonderful job. We have no complaints at all and continue to recommend Wheel estate and Deer Valley.

The home itself is very nice. Problems began when the house was set. Cracks in the walls, ceiling etc. Cabinet door feel off and was not fixed. Foundation problems are causing the exterior walls to buckle causing more cracks in the sheetrock. Several calls have been made to the manufacturer with no response or promises to come and fix with no results. Our bathtub has had a crack for 9 months and we have been told many times someone would come as soon as possible to replace it. No one has shown up yet. Our 30 day inspection was completed after 4 months and at 9 months we are still awaiting our 90 day inspection. We have multiple drywall cracks, cracked tiles falling off of the tub surround and many tiles in the floor coming up. We shopped for mobile homes for months before deciding to purchase a Deer Valley. We knew the price was several thousand over other manufactures but believed the construction to be superior. We were wrong in this assumption. This home is the definition of a TRAILER!!!! Avoid this company at all costs!

I actually bought a home from them last year and only had one small fix, and they mailed me a check. Sweet.

We bought our home in December of 2006 and have loved it. We never had to call anyone to have repairs made. the vendor we bought from was excellent and took care of everything before we knew it was a problem! his crew wasvery clean and effecient. I would buy another Deer Valley home, but don't think I will ever need too!

If I had been given the choice of "0" stars..that would be my rating..I bought a beautiful deer valley home in October of 2006, I had a crew of I guess a man and daughter to come out and stay about 3 days, they did do at the work...they mudded right over cracks..no taping..took up 2 tiles and replaced them..put the siding on the ends of the home..WRONG..painted at it..made sure they loaded up EVERYTHING that deer valley had sent with the home...and made a point to tell me they would be back in 2 weeks. Well, while waiting..my hubby was transfered to Texas to work..so Ive called and explained I didnt want to be pushy..jus when they had a team in the area, my mother was right down the road. I requested that they repaint my kitchen and baths because they paint was not kitchen and bath and therefore could not be wiped down. Well, I had another team of 2 men come, they did the union at the ceiling..and they were being sent to another home for 4 or 5 days, and would be back with all the right materials to finish...well, needless to say they have not returned either..had 2 more guys come out..in..May of 08..my mother let them in..there is still notes all over the home of repairs that need to be done..huge "X"'s all over the walls where there are cracks..and they only painted my kitchen!! Was told by Wayne the repair guy that Clayton Carpenter said only paint the kitchen...well I was told that when I purchased this beauty for over 100,000.00 that I also paid for deer valley to come and do these things...everyone that comes to my home falls in love with my step down kitchen...but rethink purchases when I explain how horrible they treat their customers...I also have warped walls...I have tried several times to reach Clayton Carpenter...left messages..NO RETURNED CALLS...Ive called Better Homes and Cavalier Homes in Hattiesburg, MS where I purchased it..and they "say" they cant reach him or get him to return calls either..so advise to prospectives buyers>>>>>>they are very very beautiful homes, but their customer loyalty, and service are as bad as bad can get..they SELL homes and then FORGET everthing and everyone else!!!!

My husband and I bought a deer valley home in june, 2006 and we have been very pleased. We had a few minor problems at first-- sheetrock cracks,closet doors, and closure of back door but we had a crew to fix the problems. we love our home.

Our home was delivered on October 31,2007. We sent a list of approximatley 75 items that needed repairs including cracked sheetrock, tiles falling off counters, floor tiles coming up, warped walls, missing fixtures, door stops, non-working microwave, cracked fireplace, etc)and they scheduled a team to come fix the problems. The first "team" to come in were here for about two weeks but of course those were not 8 hour days. This team made more of a mess than repairs (I think the local 5th graders could have made more progress with less mess)and stated some of the repairs we requested would need to be done by the factory. The second local "team" (one person) agreed the repairs needed repaired but didn't have the tools or supplies (saws, paint, etc) needed and had some very interesting ideas about why repairs couldn't be made including the crown molding couldn't be repaired because it is plastic (which we don't believe it is). We wanted all the repairs done before we moved in but decided on December 14 (6 weeks later)to go ahead. We spoke with "Elvis" at the factory and was assured they would still fix what needed fixed and they would protect our furniture and belongings. We faxed a sheet to the factory per their request on January 4, 2008 and were told they would be there the next week to begin. Today is February 4, 2008 and stll no repairs. They have scheduled our repairs four times. Some of the "major" repairs include: our vent system does not have air going to the master bath or bedroom closet and insulation keeps blowing out of the vent in the den, we have no underpinning and our pipes keep freezing, and the repair of the bottom board which the State of Arkansas inspected and said was wrong and could lead to "rodents" entering the house has not been done. Cosmetic repairs include paint drips and splatter on on the walls and floor tiles from the earlier repairs and joints in the crown molding look worse than before where they were repaired and only a few were even attempted. Other repairs needed: doors still hang crooked and the back door won't close or lock correctly. The local company did come out and fix the tie downs the state had inspected and found to be done incorrectly. Would I buy another Deer Valley home? I'd think about it long and hard. It seems to be structually sound but if you can't get repairs done and parts in you really don't have what you were promised. Two other family members brought different brand houses and they had all their repairs done to their satisfaction within two months of the purchase. To say I'm disappointed is an understatement.